---
description: Compare Freshservice vs Ivanti Neurons for ITSM and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshservice vs Ivanti Neurons for ITSM - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Freshservice \<span\>vs\</span\> Ivanti Neurons for ITSM](https://www.capterra.ae/compare/132997/193225/freshservice/vs/service-desk)

# Compare Freshservice vs Ivanti Neurons for ITSM

Canonical: https://www.capterra.ae/compare/132997/193225/freshservice/vs/service-desk

> Detailed comparison between Freshservice and Ivanti Neurons for ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | Ivanti Neurons for ITSM |
| **Overall rating** | 4.6/5 | 3.9/5 |
| **Total Reviews** | 791 | 15 |
| **Starting Price** | $19.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Ivanti Neurons for ITSM

IT and operations teams in mid-to-large enterprises seeking a scalable, ITIL-aligned service management platform to modernize help desk operations and extend service delivery beyond IT.

## Key features

### Freshservice

- Analytics
- Asset Tracking Software
- Automated Discovery
- CMDB Software
- Change Management Software
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customizable Reports
- For IT Project Management
- IT Asset Management Software
- Incident Management Software
- Issue Scheduling
- Knowledge Base Management
- Onboarding Software
- Requirements Management Software
- Risk Analysis
- Scheduling Software
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management

### Ivanti Neurons for ITSM

- Analytics
- CMDB Software
- Change Management Software
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Self Service Portal
- Service Level Agreement (SLA) Management

## Links

- [View Freshservice Profile](https://www.capterra.ae/software/132997/freshservice)
- [View Ivanti Neurons for ITSM Profile](https://www.capterra.ae/software/193225/service-desk)
- [View Original Comparison](https://www.capterra.ae/compare/132997/193225/freshservice/vs/service-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshservice vs Ivanti Neurons for ITSM - Capterra United Arab Emirates 2026","description":"Compare Freshservice vs Ivanti Neurons for ITSM and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.ae/compare/132997/193225/freshservice/vs/service-desk","about":[{"@id":"https://www.capterra.ae/software/132997/freshservice#software"},{"@id":"https://www.capterra.ae/software/193225/service-desk#software"}],"breadcrumb":{"@id":"https://www.capterra.ae/compare/132997/193225/freshservice/vs/service-desk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ae/compare/132997/193225/freshservice/vs/service-desk#webpage","publisher":{"@id":"https://www.capterra.ae/#organization"},"inLanguage":"en-AE","isPartOf":{"@id":"https://www.capterra.ae/#website"}},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.ae/software/132997/freshservice","@type":"SoftwareApplication","@id":"https://www.capterra.ae/software/132997/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":791,"ratingValue":4.6},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Ivanti Neurons for ITSM","description":"Ivanti Neurons for IT Service Management is an enterprise-grade service management platform that helps transform IT help desks into strategic business enablers, covering the full service delivery lifecycle from initial request capture through remediation. Built on PinkVerify-certified ITIL best practices with a modular, no-code workflow design, it deploys quickly and scales to match organizational growth without requiring custom development. Automated ticket classification, pre-packaged specialist-level remediation actions, and intelligent routing empower service desk teams to resolve more incidents on the first call, reducing escalation costs and improving service level agreement performance. AI-powered chatbots provide 24/7 self-service for ticket creation, status checks, and updates, while voice automation integrates directly with existing phone infrastructure. Available cloud or on-premises, with native integration to Ivanti Neurons for IT Asset Management, HR, and Facilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ef6efea8-bd8a-47c2-b807-a9948dcf11c6.png","url":"https://www.capterra.ae/software/193225/service-desk","@type":"SoftwareApplication","@id":"https://www.capterra.ae/software/193225/service-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":15,"ratingValue":3.9},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","@id":"https://www.capterra.ae/compare/132997/193225/freshservice/vs/service-desk#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Freshservice vs Ivanti Neurons for ITSM","position":3,"item":"https://www.capterra.ae/compare/132997/193225/freshservice/vs/service-desk","@type":"ListItem"}]}]}
</script>