---
description: Compare Freshservice vs The Change Compass and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshservice vs The Change Compass - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Freshservice \<span\>vs\</span\> The Change Compass](https://www.capterra.ae/compare/132997/179128/freshservice/vs/the-change-compass)

# Compare Freshservice vs The Change Compass

Canonical: https://www.capterra.ae/compare/132997/179128/freshservice/vs/the-change-compass

> Detailed comparison between Freshservice and The Change Compass. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | The Change Compass |
| **Overall rating** | 4.6/5 | 4.2/5 |
| **Total Reviews** | 791 | 11 |
| **Starting Price** | $19.00 | $90.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### The Change Compass

Financial services, consumer products, government, technology, education, etc.

## Key features

### Freshservice

- Asset Tracking Software
- Automated Discovery
- Change Management Software
- Change Planning
- Change Tracking
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customizable Reports
- For IT Project Management
- Issue Scheduling
- Mobile Alerts
- Monitoring
- Onboarding Software
- Prioritization
- Real-Time Data
- Release Management
- Requirements Management Software
- Risk Analysis
- Scheduling Software
- Support Ticket Management

### The Change Compass

- Change Management Software
- Change Planning
- Change Tracking
- Prioritization
- Release Management

## Links

- [View Freshservice Profile](https://www.capterra.ae/software/132997/freshservice)
- [View The Change Compass Profile](https://www.capterra.ae/software/179128/the-change-compass)
- [View Original Comparison](https://www.capterra.ae/compare/132997/179128/freshservice/vs/the-change-compass)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshservice vs The Change Compass - Capterra United Arab Emirates 2026","description":"Compare Freshservice vs The Change Compass and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.ae/compare/132997/179128/freshservice/vs/the-change-compass","about":[{"@id":"https://www.capterra.ae/software/132997/freshservice#software"},{"@id":"https://www.capterra.ae/software/179128/the-change-compass#software"}],"breadcrumb":{"@id":"https://www.capterra.ae/compare/132997/179128/freshservice/vs/the-change-compass#breadcrumblist"},"@id":"https://www.capterra.ae/compare/132997/179128/freshservice/vs/the-change-compass#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ae/#website"},"inLanguage":"en-AE","publisher":{"@id":"https://www.capterra.ae/#organization"}},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.ae/software/132997/freshservice","@id":"https://www.capterra.ae/software/132997/freshservice#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":791},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"The Change Compass","description":"Key features include: Manage customer impacts, improve change governance, track strategy execution, manage business-as-usual capacity during change, and generate change heatmaps.  Join a cohort of organizations focused on improving change maturity through data-based management.  Project/Portfolio/Change managers can better plan change, operations managers can better plan for capacity, and senior managers can better visualize and plan for strategy execution.","url":"https://www.capterra.ae/software/179128/the-change-compass","@id":"https://www.capterra.ae/software/179128/the-change-compass#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":11},"offers":{"price":"90","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.ae/compare/132997/179128/freshservice/vs/the-change-compass#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Freshservice vs The Change Compass","position":3,"item":"https://www.capterra.ae/compare/132997/179128/freshservice/vs/the-change-compass","@type":"ListItem"}]}]}
</script>