---
description: Compare Freshservice vs Supremo Remote Desktop and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshservice vs Supremo Remote Desktop - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Freshservice \<span\>vs\</span\> Supremo Remote Desktop](https://www.capterra.ae/compare/132997/177094/freshservice/vs/supremo-remote-desktop)

# Compare Freshservice vs Supremo Remote Desktop

Canonical: https://www.capterra.ae/compare/132997/177094/freshservice/vs/supremo-remote-desktop

> Detailed comparison between Freshservice and Supremo Remote Desktop. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | Supremo Remote Desktop |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 791 | 447 |
| **Starting Price** | $19.00 | $199.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Supremo Remote Desktop

Remote assistance, IT professionals, System administrators, Tech Support, Tech Assistance Service, Customer service, IT support, Help Desk, Demo, Remote work, Remote desktop, Remote access, MSP

## Key features

### Freshservice

- Access Controls/Permissions
- Activity Dashboard
- Chat/Messaging
- File Sharing Software
- Issue Management
- Live Chat Software
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- Performance Metrics
- Real-Time Chat
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Summary Reports
- Ticket Management

### Supremo Remote Desktop

- Access Controls/Permissions
- Activity Dashboard
- Chat/Messaging
- File Sharing Software
- Issue Management
- Live Chat Software
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- Performance Metrics
- Real-Time Chat
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Summary Reports
- Ticket Management

## Links

- [View Freshservice Profile](https://www.capterra.ae/software/132997/freshservice)
- [View Supremo Remote Desktop Profile](https://www.capterra.ae/software/177094/supremo-remote-desktop)
- [View Original Comparison](https://www.capterra.ae/compare/132997/177094/freshservice/vs/supremo-remote-desktop)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshservice vs Supremo Remote Desktop - Capterra United Arab Emirates 2026","description":"Compare Freshservice vs Supremo Remote Desktop and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.ae/compare/132997/177094/freshservice/vs/supremo-remote-desktop","about":[{"@id":"https://www.capterra.ae/software/132997/freshservice#software"},{"@id":"https://www.capterra.ae/software/177094/supremo-remote-desktop#software"}],"breadcrumb":{"@id":"https://www.capterra.ae/compare/132997/177094/freshservice/vs/supremo-remote-desktop#breadcrumblist"},"@id":"https://www.capterra.ae/compare/132997/177094/freshservice/vs/supremo-remote-desktop#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ae/#website"},"inLanguage":"en-AE","publisher":{"@id":"https://www.capterra.ae/#organization"}},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.ae/software/132997/freshservice","@id":"https://www.capterra.ae/software/132997/freshservice#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":791},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Supremo Remote Desktop","description":"Supremo is an easy-to-use, secure and reliable remote desktop software for Windows, macOS, iOS, Android, and Linux. Its infrastructure is located all over the world.\nSupremo has all the features to work or provide assistance wherever you are: unattended access, unlimited free address book, online reports, automatic updates, remote printing and much more.\nSupremo is customizable and UAC compatible.\nIt can be used on an unlimited number of devices and requires no configuration or installation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0c24a73d-e9a5-4c32-a595-20fab8914b1a.png","url":"https://www.capterra.ae/software/177094/supremo-remote-desktop","@id":"https://www.capterra.ae/software/177094/supremo-remote-desktop#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":447},"offers":{"price":"199","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ae/compare/132997/177094/freshservice/vs/supremo-remote-desktop#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Freshservice vs Supremo Remote Desktop","position":3,"item":"https://www.capterra.ae/compare/132997/177094/freshservice/vs/supremo-remote-desktop","@type":"ListItem"}]}]}
</script>