---
description: Compare Freshservice vs OpsGenie and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshservice vs OpsGenie - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> OpsGenie](https://www.capterra.ae/compare/132997/170236/freshservice/vs/opsgenie)

# Compare Freshservice vs OpsGenie

Canonical: https://www.capterra.ae/compare/132997/170236/freshservice/vs/opsgenie

> Detailed comparison between Freshservice and OpsGenie. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | OpsGenie |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 805 | 156 |
| **Starting Price** | $19.00 | $11.55 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### OpsGenie

SMB and Mid \&amp; Enterprise

## Key features

### Freshservice

- API
- Audit Trail
- Calendar Management
- Chat/Messaging
- Collaboration Tools
- Corrective and Preventive Actions (CAPA)
- Email Alerts
- Event Logs
- File Sharing Software
- IT Incident Management
- Incident Reporting
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- On Call Scheduling
- Real-Time Chat
- Reporting/Analytics
- Scheduling Software
- Status Tracking
- Templates

### OpsGenie

- API
- Audit Trail
- Calendar Management
- Chat/Messaging
- Collaboration Tools
- Corrective and Preventive Actions (CAPA)
- Email Alerts
- Event Logs
- File Sharing Software
- IT Incident Management
- Incident Reporting
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- On Call Scheduling
- Real-Time Chat
- Reporting/Analytics
- Scheduling Software
- Status Tracking
- Templates

## Links

- [View Freshservice Profile](https://www.capterra.ae/software/132997/freshservice)
- [View OpsGenie Profile](https://www.capterra.ae/software/170236/opsgenie)
- [View Original Comparison](https://www.capterra.ae/compare/132997/170236/freshservice/vs/opsgenie)

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