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Freshservice vs Dynamics 365

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$29.00/month

$50.00/month

Overall

4.5 (596)

Ease of Use
4.5 (596)
Features & Functionality
4.3 (596)
Customer Service
4.5 (596)
Value for Money
4.4 (596)

Overall

4.4 (5,794)

Ease of Use
4.1 (5,794)
Features & Functionality
4.3 (5,794)
Customer Service
4.2 (5,794)
Value for Money
4.1 (5,794)

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Dynamics 365's plans can accommodate for households, individuals, or even enterprises.

10/10

Activity Tracking
Billing & Invoicing
Chat/Messaging
Inventory Management Software
Knowledge Management Software
Multi-Channel Communication
Scheduling Software
Status Tracking
Supplier Management
Support Ticket Management

10/10

Activity Tracking
Billing & Invoicing
Chat/Messaging
Inventory Management Software
Knowledge Management Software
Multi-Channel Communication
Scheduling Software
Status Tracking
Supplier Management
Support Ticket Management

Cloud-based
On-premise

Cloud-based
On-premise

In Person
Live Online
Webinars
Documentation
Videos

In Person
Live Online
Webinars
Documentation
Videos

Email/Help Desk
FAQs/Forum
Knowledge Base Software
Phone Support
24/7 (Live rep)
Chat

Email/Help Desk
FAQs/Forum
Knowledge Base Software
Phone Support
24/7 (Live rep)
Chat