---
description: Compare Freshservice vs HESK and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshservice vs HESK - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> HESK](https://www.capterra.ae/compare/132997/156452/freshservice/vs/hesk)

# Compare Freshservice vs HESK

Canonical: https://www.capterra.ae/compare/132997/156452/freshservice/vs/hesk

> Detailed comparison between Freshservice and HESK. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | HESK |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 685 | 8 |
| **Starting Price** | $19.00 | $39.95 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### HESK

The software offers helpdesk capabilities to information technology (IT) organizations.

## Key features

### Freshservice

- Asset Tracking Software
- Automated Discovery
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customizable Fields
- Customizable Reports
- For IT Project Management
- IT Asset Management Software
- Issue Scheduling
- Knowledge Base Management
- Monitoring
- Onboarding Software
- Real-Time Chat
- Real-Time Data
- Requirements Management Software
- Risk Analysis
- Scheduling Software
- Self Service Portal
- Support Ticket Management
- Ticket Management

### HESK

- Customizable Fields
- IT Asset Management Software
- Knowledge Base Management
- Real-Time Chat
- Self Service Portal
- Ticket Management

## Links

- [View Freshservice Profile](https://www.capterra.ae/software/132997/freshservice)
- [View HESK Profile](https://www.capterra.ae/software/156452/hesk)
- [View Original Comparison](https://www.capterra.ae/compare/132997/156452/freshservice/vs/hesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshservice vs HESK - Capterra United Arab Emirates 2026","description":"Compare Freshservice vs HESK and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.ae/compare/132997/156452/freshservice/vs/hesk","about":[{"@id":"https://www.capterra.ae/software/132997/freshservice#software"},{"@id":"https://www.capterra.ae/software/156452/hesk#software"}],"breadcrumb":{"@id":"https://www.capterra.ae/compare/132997/156452/freshservice/vs/hesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ae/compare/132997/156452/freshservice/vs/hesk#webpage","isPartOf":{"@id":"https://www.capterra.ae/#website"},"inLanguage":"en-AE","publisher":{"@id":"https://www.capterra.ae/#organization"}},{"name":"Freshservice","description":"Freshservice, from Freshworks, is a modern, AI-native IT and enterprise service management platform that helps organizations deliver frictionless employee experiences without enterprise complexity, high costs, or lengthy implementations. \n\nBy unifying ITSM, ITOM, ITIM, and ESM on a single platform with a common data layer, it eliminates tool sprawl and creates a single source of truth across services and assets. \n\nCore capabilities include incident, problem, change, and major incident management, service monitoring, automation, and a robust CMDB that enables visibility, impact analysis, and faster root cause resolution.\n\nPowered by Freddy AI, Freshservice delivers conversational self-service through an AI Agent that resolves common requests and guides users in natural language. It also provides agents with contextual insights and intelligent recommendations to accelerate resolution and enable proactive service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.ae/software/132997/freshservice","@type":"SoftwareApplication","@id":"https://www.capterra.ae/software/132997/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":685},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"HESK","description":"Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c05506db-8c9e-4c3d-979a-6f55c6a1f332.png","url":"https://www.capterra.ae/software/156452/hesk","@type":"SoftwareApplication","@id":"https://www.capterra.ae/software/156452/hesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":8},"offers":{"price":"39.95","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Service Management (ITSM) Software","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"Freshservice vs HESK","position":3,"item":"https://www.capterra.ae/compare/132997/156452/freshservice/vs/hesk","@type":"ListItem"}],"@id":"https://www.capterra.ae/compare/132997/156452/freshservice/vs/hesk#breadcrumblist"}]}
</script>