---
description: Compare Freshservice vs ServiceNow IT Service Management and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
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title: Compare Freshservice vs ServiceNow IT Service Management - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Freshservice \<span\>vs\</span\> ServiceNow IT Service Management](https://www.capterra.ae/compare/132997/152874/freshservice/vs/servicenow-knowledge-management)

# Compare Freshservice vs ServiceNow IT Service Management

Canonical: https://www.capterra.ae/compare/132997/152874/freshservice/vs/servicenow-knowledge-management

> Detailed comparison between Freshservice and ServiceNow IT Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | ServiceNow IT Service Management |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 791 | 44 |
| **Starting Price** | $19.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### ServiceNow IT Service Management

Our target markets include the C-suite CIO as well as the Vice President, Director and Manager of IT Services.

## Key features

### Freshservice

- Access Controls/Permissions
- Asset Tracking Software
- Automated Discovery
- Catalog Management
- Change Management Software
- Collaboration Tools
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Dashboard Software
- For IT Project Management
- Help Desk Management
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Onboarding Software
- Problem Management
- Scheduling Software
- Self Service Portal
- Ticket Management

### ServiceNow IT Service Management

- Access Controls/Permissions
- Asset Tracking Software
- Catalog Management
- Change Management Software
- Collaboration Tools
- Content Management System (CMS) Software
- Dashboard Software
- Help Desk Management
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Problem Management
- Self Service Portal
- Ticket Management

## Links

- [View Freshservice Profile](https://www.capterra.ae/software/132997/freshservice)
- [View ServiceNow IT Service Management Profile](https://www.capterra.ae/software/152874/servicenow-knowledge-management)
- [View Original Comparison](https://www.capterra.ae/compare/132997/152874/freshservice/vs/servicenow-knowledge-management)

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