---
description: Compare Freshservice vs Device42, A Freshworks Company and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshservice vs Device42, A Freshworks Company - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> Device42, A Freshworks Company](https://www.capterra.ae/compare/132997/144214/freshservice/vs/device42)

# Compare Freshservice vs Device42, A Freshworks Company

Canonical: https://www.capterra.ae/compare/132997/144214/freshservice/vs/device42

> Detailed comparison between Freshservice and Device42, A Freshworks Company. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Device42, A Freshworks Company |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 805 | 91 |
| **Starting Price** | $19.00 | $20.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Device42, A Freshworks Company

Ideal for organizations that need a single source of truth from one data center to multiple datacenters, and those that have hybrid IT, including resources and applications in multiple clouds.

## Key features

### Freshservice

- Activity Dashboard
- Asset Discovery
- Asset Tracking Software
- Automated Discovery
- Change Management Software
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customizable Reports
- For IT Project Management
- Issue Scheduling
- Mobile Alerts
- Monitoring
- Onboarding Software
- Real-Time Data
- Requirements Management Software
- Risk Analysis
- Scheduling Software
- Support Ticket Management
- Third-Party Integrations

### Device42, A Freshworks Company

- Activity Dashboard
- Asset Discovery
- Blockage
- Change Management Software
- Third-Party Integrations

## Links

- [View Freshservice Profile](https://www.capterra.ae/software/132997/freshservice)
- [View Device42, A Freshworks Company Profile](https://www.capterra.ae/software/144214/device42)
- [View Original Comparison](https://www.capterra.ae/compare/132997/144214/freshservice/vs/device42)

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