---
description: Compare Freshservice vs Hornbill and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshservice vs Hornbill - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> Hornbill](https://www.capterra.ae/compare/132997/143649/freshservice/vs/hornbill)

# Compare Freshservice vs Hornbill

Canonical: https://www.capterra.ae/compare/132997/143649/freshservice/vs/hornbill

> Detailed comparison between Freshservice and Hornbill. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Hornbill |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 714 | 30 |
| **Starting Price** | $19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Hornbill

Organisations who want to move away from restrictive 1st gen ITSM tools. Collaboration, Workflow Automation, Enterprise Service Management  all easily accessed via The Hornbill Platform.

## Key features

### Freshservice

- API
- Access Controls/Permissions
- Approval Process Control
- Asset Tracking Software
- CMDB Software
- Change Management Software
- Chat/Messaging
- Contract/License Management
- Customizable Reports
- Email Templates
- Help Desk Management
- Inventory Management Software
- Knowledge Management Software
- Multi-Channel Communication
- SSL Security
- Service Catalog
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

### Hornbill

- API
- Access Controls/Permissions
- Approval Process Control
- Asset Tracking Software
- CMDB Software
- Change Management Software
- Chat/Messaging
- Contract/License Management
- Customizable Reports
- Email Templates
- Help Desk Management
- Inventory Management Software
- Knowledge Management Software
- Multi-Channel Communication
- SSL Security
- Service Catalog
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

## Links

- [View Freshservice Profile](https://www.capterra.ae/software/132997/freshservice)
- [View Hornbill Profile](https://www.capterra.ae/software/143649/hornbill)
- [View Original Comparison](https://www.capterra.ae/compare/132997/143649/freshservice/vs/hornbill)

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