---
description: Compare Freshservice vs Confluence and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshservice vs Confluence - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Freshservice \<span\>vs\</span\> Confluence](https://www.capterra.ae/compare/132997/136446/freshservice/vs/confluence)

# Compare Freshservice vs Confluence

Canonical: https://www.capterra.ae/compare/132997/136446/freshservice/vs/confluence

> Detailed comparison between Freshservice and Confluence. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Confluence |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 791 | 3714 |
| **Starting Price** | $19.00 | $5.42 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Confluence

Confluence is used by project managers, software developers, IT professionals, product managers, marketers, sales teams, HR departments, finance teams, and remote workers.

## Key features

### Freshservice

- API
- Activity Tracking
- Audit Trail
- Change Management Software
- Commenting/Notes
- Content Management System (CMS) Software
- File Sharing Software
- Full Text Search
- Knowledge Management Software
- Monitoring
- Pre-built Templates
- Real-Time Chat
- Real-Time Data
- Requirements Management Software
- Search/Filter
- Status Tracking
- Surveys & Feedback
- Task Management Software
- Team Collaboration
- Workflow Management Software

### Confluence

- API
- Activity Tracking
- Audit Trail
- Change Management Software
- Commenting/Notes
- Content Management System (CMS) Software
- File Sharing Software
- Full Text Search
- Knowledge Management Software
- Monitoring
- Pre-built Templates
- Real-Time Chat
- Real-Time Data
- Requirements Management Software
- Search/Filter
- Status Tracking
- Surveys & Feedback
- Task Management Software
- Team Collaboration
- Workflow Management Software

## Links

- [View Freshservice Profile](https://www.capterra.ae/software/132997/freshservice)
- [View Confluence Profile](https://www.capterra.ae/software/136446/confluence)
- [View Original Comparison](https://www.capterra.ae/compare/132997/136446/freshservice/vs/confluence)

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