---
description: Compare Freshservice vs Confluence and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshservice vs Confluence - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> Confluence](https://www.capterra.ae/compare/132997/136446/freshservice/vs/confluence)

# Compare Freshservice vs Confluence

Canonical: https://www.capterra.ae/compare/132997/136446/freshservice/vs/confluence

> Detailed comparison between Freshservice and Confluence. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | Confluence |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 691 | 3675 |
| **Starting Price** | $19.00 | $5.42 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Confluence

Confluence is used by project managers, software developers, IT professionals, product managers, marketers, sales teams, HR departments, finance teams, and remote workers.

## Key features

### Freshservice

- API
- Activity Tracking
- Audit Trail
- Change Management Software
- Content Management System (CMS) Software
- File Sharing Software
- Full Text Search
- Knowledge Management Software
- Monitoring
- Pre-built Templates
- Process/Workflow Automation
- Real-Time Chat
- Real-Time Data
- Requirements Management Software
- Search/Filter
- Status Tracking
- Surveys & Feedback
- Task Management Software
- Team Collaboration
- Workflow Management Software

### Confluence

- API
- Activity Tracking
- Audit Trail
- Change Management Software
- Content Management System (CMS) Software
- File Sharing Software
- Full Text Search
- Knowledge Management Software
- Monitoring
- Pre-built Templates
- Process/Workflow Automation
- Real-Time Chat
- Real-Time Data
- Requirements Management Software
- Search/Filter
- Status Tracking
- Surveys & Feedback
- Task Management Software
- Team Collaboration
- Workflow Management Software

## Links

- [View Freshservice Profile](https://www.capterra.ae/software/132997/freshservice)
- [View Confluence Profile](https://www.capterra.ae/software/136446/confluence)
- [View Original Comparison](https://www.capterra.ae/compare/132997/136446/freshservice/vs/confluence)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshservice vs Confluence - Capterra United Arab Emirates 2026","description":"Compare Freshservice vs Confluence and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.ae/compare/132997/136446/freshservice/vs/confluence","about":[{"@id":"https://www.capterra.ae/software/132997/freshservice#software"},{"@id":"https://www.capterra.ae/software/136446/confluence#software"}],"breadcrumb":{"@id":"https://www.capterra.ae/compare/132997/136446/freshservice/vs/confluence#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ae/compare/132997/136446/freshservice/vs/confluence#webpage","publisher":{"@id":"https://www.capterra.ae/#organization"},"isPartOf":{"@id":"https://www.capterra.ae/#website"},"inLanguage":"en-AE"},{"name":"Freshservice","description":"Freshservice, from Freshworks, is a modern, AI-native IT and enterprise service management platform that helps organizations deliver frictionless employee experiences without enterprise complexity, high costs, or lengthy implementations. \n\nBy unifying ITSM, ITOM, ITIM, and ESM on a single platform with a common data layer, it eliminates tool sprawl and creates a single source of truth across services and assets. \n\nCore capabilities include incident, problem, change, and major incident management, service monitoring, automation, and a robust CMDB that enables visibility, impact analysis, and faster root cause resolution.\n\nPowered by Freddy AI, Freshservice delivers conversational self-service through an AI Agent that resolves common requests and guides users in natural language. It also provides agents with contextual insights and intelligent recommendations to accelerate resolution and enable proactive service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.ae/software/132997/freshservice","@type":"SoftwareApplication","@id":"https://www.capterra.ae/software/132997/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":691},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Confluence","description":"Confluence is a collaborative workspace solution that helps teams document, communicate, and work together effectively. It serves as a centralized hub for ideas, documents, and knowledge, offering live documents for real-time editing, whiteboards for brainstorming, and databases for structured data. Confluence integrates with Atlassian tools like Jira to connect projects and workflows.\n\nThe AI assistant, Rovo, accelerates content creation, finds information, and transforms ideas into actionable plans. Rovo helps draft documents, such as product requirements and marketing briefs, while AI-generated summaries keep teams aligned. With comprehensive search and knowledge sharing capabilities, users can quickly access information across tools.\n\nConfluence's customizable workspaces and templates support collaboration at every stage, helping teams ideate, plan, and execute. It fosters transparency, breaks down communication barriers, and drives improved outcomes through enhanced teamwork.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/03d167a2-8762-43a4-94ee-129b5b0fea10.png","url":"https://www.capterra.ae/software/136446/confluence","@type":"SoftwareApplication","@id":"https://www.capterra.ae/software/136446/confluence#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3675},"offers":{"price":"5.42","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Service Management (ITSM) Software","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"Freshservice vs Confluence","position":3,"item":"https://www.capterra.ae/compare/132997/136446/freshservice/vs/confluence","@type":"ListItem"}],"@id":"https://www.capterra.ae/compare/132997/136446/freshservice/vs/confluence#breadcrumblist"}]}
</script>