---
description: Compare Freshservice vs Matrix42 Enterprise Service Management and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
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title: Compare Freshservice vs Matrix42 Enterprise Service Management - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Freshservice \<span\>vs\</span\> Matrix42 Enterprise Service Management](https://www.capterra.ae/compare/132997/1021875/freshservice/vs/matrix42-service-management)

# Compare Freshservice vs Matrix42 Enterprise Service Management

Canonical: https://www.capterra.ae/compare/132997/1021875/freshservice/vs/matrix42-service-management

> Detailed comparison between Freshservice and Matrix42 Enterprise Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Matrix42 Enterprise Service Management |
| **Overall rating** | 4.6/5 | 5.0/5 |
| **Total Reviews** | 791 | 1 |
| **Starting Price** | $19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Matrix42 Enterprise Service Management

IT Service Manager. IT Asset Manager, IT Support Manager

## Key features

### Freshservice

- API
- Activity Tracking
- Asset Tracking Software
- Audit Trail
- Change Management Software
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Help Desk Management
- IT Asset Tracking
- Inventory Management Software
- License Management Software
- Monitoring
- Reporting/Analytics
- SSL Security
- Supplier Management
- Support Ticket Management
- Task Management Software
- Workflow Management Software

### Matrix42 Enterprise Service Management

- API
- Activity Tracking
- Asset Tracking Software
- Audit Trail
- Change Management Software
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Help Desk Management
- IT Asset Tracking
- Inventory Management Software
- License Management Software
- Monitoring
- Reporting/Analytics
- SSL Security
- Supplier Management
- Support Ticket Management
- Task Management Software
- Workflow Management Software

## Links

- [View Freshservice Profile](https://www.capterra.ae/software/132997/freshservice)
- [View Matrix42 Enterprise Service Management Profile](https://www.capterra.ae/software/1021875/matrix42-service-management)
- [View Original Comparison](https://www.capterra.ae/compare/132997/1021875/freshservice/vs/matrix42-service-management)

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