---
description: Compare Vivantio vs Freshservice and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Vivantio vs Freshservice - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Contact Center Software](/directory/32035/contact-center/software) > [Vivantio \<span\>vs\</span\> Freshservice](https://www.capterra.ae/compare/132880/132997/vivantio/vs/freshservice)

# Compare Vivantio vs Freshservice

Canonical: https://www.capterra.ae/compare/132880/132997/vivantio/vs/freshservice

> Detailed comparison between Vivantio and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Vivantio | Freshservice |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 178 | 714 |
| **Starting Price** | $49.00 | $19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Vivantio

Medium to large businesses looking for scalable service management software to maintain customer satisfaction throughout high growth.

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### Vivantio

- API
- Activity Tracking
- Analytics
- Asset Tracking Software
- Change Management Software
- Configurable Workflow
- Content Management System (CMS) Software
- Contract/License Management
- Customizable Reports
- Help Desk Management
- Issue Scheduling
- Knowledge Management Software
- Multi-Channel Communication
- Onboarding Software
- Real-Time Chat
- Real-Time Data
- Supplier Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Freshservice

- API
- Activity Tracking
- Analytics
- Asset Tracking Software
- Change Management Software
- Configurable Workflow
- Content Management System (CMS) Software
- Contract/License Management
- Customizable Reports
- Help Desk Management
- Issue Scheduling
- Knowledge Management Software
- Multi-Channel Communication
- Onboarding Software
- Real-Time Chat
- Real-Time Data
- Supplier Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Vivantio Profile](https://www.capterra.ae/software/132880/vivantio)
- [View Freshservice Profile](https://www.capterra.ae/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.ae/compare/132880/132997/vivantio/vs/freshservice)

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