---
description: Compare Sprinklr vs Zendesk Sunshine and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Sprinklr vs Zendesk Sunshine - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Contact Center Software](/directory/32035/contact-center/software) > [Sprinklr \<span\>vs\</span\> Zendesk Sunshine](https://www.capterra.ae/compare/131274/1024611/sprinklr-platform/vs/zendesk-sunshine)

# Compare Sprinklr vs Zendesk Sunshine

Canonical: https://www.capterra.ae/compare/131274/1024611/sprinklr-platform/vs/zendesk-sunshine

> Detailed comparison between Sprinklr and Zendesk Sunshine. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Sprinklr | Zendesk Sunshine |
| **Overall rating** | 4.3/5 | 3.0/5 |
| **Total Reviews** | 91 | 2 |
| **Starting Price** | - | $495.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### Sprinklr

Enterprise, Commercial Enterprise, Large Enterprise, Very Large Enterprise and Global Brands

### Zendesk Sunshine

\-

## Key features

### Sprinklr

- AI Copilot
- AI/Machine Learning
- API
- Automated Responses
- Automated Routing
- Canned Responses
- Chatbot Software
- Computer Telephony Integration
- Content Management System (CMS) Software
- Contextual Guidance
- Customer Experience Management
- Customer Support Software
- Live Chat Software
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Proactive Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History

### Zendesk Sunshine

- AI Copilot
- AI/Machine Learning
- API
- Automated Responses
- Automated Routing
- Canned Responses
- Chatbot Software
- Contextual Guidance
- Customer Experience Management
- Customer Support Software
- Live Chat Software
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Proactive Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History

## Links

- [View Sprinklr Profile](https://www.capterra.ae/software/131274/sprinklr-platform)
- [View Zendesk Sunshine Profile](https://www.capterra.ae/software/1024611/zendesk-sunshine)
- [View Original Comparison](https://www.capterra.ae/compare/131274/1024611/sprinklr-platform/vs/zendesk-sunshine)

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