---
description: Compare osTicket vs ManageEngine ServiceDesk Plus and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
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title: Compare osTicket vs ManageEngine ServiceDesk Plus - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/30676/itsm/software) > [osTicket \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.capterra.ae/compare/125118/179501/osticket/vs/manageengine-service-desk-plus)

# Compare osTicket vs ManageEngine ServiceDesk Plus

Canonical: https://www.capterra.ae/compare/125118/179501/osticket/vs/manageengine-service-desk-plus

> Detailed comparison between osTicket and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 76 | 231 |
| **Starting Price** | $12.00 | $16.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | - | In Person, Live Online, Webinars, Documentation |

## Best for

### osTicket

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

## Key features

### osTicket

- Automated Routing
- Customizable Fields
- Customizable Forms
- Dashboard Software
- Help Desk Management
- Knowledge Base Management
- Knowledge Management Software
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management Software
- Templates
- Ticket Management

### ManageEngine ServiceDesk Plus

- Asset Tracking Software
- Automated Routing
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard Software
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management Software
- Macros/Templated Responses
- Reservations Management
- Self Service Portal
- Service History
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management Software
- Templates
- Ticket Management
- Wiki

## Links

- [View osTicket Profile](https://www.capterra.ae/software/125118/osticket)
- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.ae/software/179501/manageengine-service-desk-plus)
- [View Original Comparison](https://www.capterra.ae/compare/125118/179501/osticket/vs/manageengine-service-desk-plus)

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