---
description: Compare Freshdesk vs Redmine and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs Redmine - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Redmine](https://www.capterra.ae/compare/124981/201260/freshdesk/vs/redmine)

# Compare Freshdesk vs Redmine

Canonical: https://www.capterra.ae/compare/124981/201260/freshdesk/vs/redmine

> Detailed comparison between Freshdesk and Redmine. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Redmine |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 3440 | 177 |
| **Starting Price** | $19.00 | $25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | FAQs/Forum, Knowledge Base Software |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Redmine

Technical teams use Redmine for project management, issue and bug tracking, customer help desk, collaborative file sharing, and repository hosting.

## Key features

### Freshdesk

- Automatic Call Distribution
- Collaboration Tools
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customizable Fields
- Customizable Reports
- Engagement Tracking
- File Sharing Software
- Issue Management
- Issue Tracking Software
- Monitoring
- Prioritization
- Reporting & Statistics
- Support Ticket Management
- Tagging
- Task Management Software
- Wiki

### Redmine

- Collaboration Tools
- Customizable Fields
- For IT Project Management
- Issue Management
- Issue Tracking Software
- Prioritization
- Reporting & Statistics
- Requirements Management Software
- Tagging
- Task Management Software

## Links

- [View Freshdesk Profile](https://www.capterra.ae/software/124981/freshdesk)
- [View Redmine Profile](https://www.capterra.ae/software/201260/redmine)
- [View Original Comparison](https://www.capterra.ae/compare/124981/201260/freshdesk/vs/redmine)

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