---
description: Compare Freshdesk vs HaloITSM and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs HaloITSM - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> HaloITSM](https://www.capterra.ae/compare/124981/200140/freshdesk/vs/haloitsm)

# Compare Freshdesk vs HaloITSM

Canonical: https://www.capterra.ae/compare/124981/200140/freshdesk/vs/haloitsm

> Detailed comparison between Freshdesk and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | HaloITSM |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3472 | 44 |
| **Starting Price** | $19.00 | £49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Businesses of all sizes, from startups to enterprise teams, across ecommerce, fintech, travel, logistics, retail, and education industries that manage customer support across one or more channels.

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Customizable Reports
- Issue Management
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

### HaloITSM

- API
- Activity Tracking
- Analytics
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Customizable Reports
- Issue Management
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.capterra.ae/software/124981/freshdesk)
- [View HaloITSM Profile](https://www.capterra.ae/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.ae/compare/124981/200140/freshdesk/vs/haloitsm)

-----

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