---
description: Compare Freshdesk vs Raiseaticket and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs Raiseaticket - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Raiseaticket](https://www.capterra.ae/compare/124981/182383/freshdesk/vs/raiseaticket)

# Compare Freshdesk vs Raiseaticket

Canonical: https://www.capterra.ae/compare/124981/182383/freshdesk/vs/raiseaticket

> Detailed comparison between Freshdesk and Raiseaticket. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Raiseaticket |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3472 | 48 |
| **Starting Price** | $19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep) |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation |

## Best for

### Freshdesk

Businesses of all sizes, from startups to enterprise teams, across ecommerce, fintech, travel, logistics, retail, and education industries that manage customer support across one or more channels.

### Raiseaticket

Raiseaticket is designed for small and medium-sized businesses, managed service providers, IT support teams, customer service departments, and growing organizations.

## Key features

### Freshdesk

- Alerts/Escalation
- Automated Routing
- Automatic Call Distribution
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customizable Reports
- Email Management Software
- File Sharing Software
- Interaction Tracking
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management
- Wiki

### Raiseaticket

- Alerts/Escalation
- Automated Routing
- Email Management Software
- Interaction Tracking
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.capterra.ae/software/124981/freshdesk)
- [View Raiseaticket Profile](https://www.capterra.ae/software/182383/raiseaticket)
- [View Original Comparison](https://www.capterra.ae/compare/124981/182383/freshdesk/vs/raiseaticket)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdesk vs Raiseaticket - Capterra United Arab Emirates 2026","description":"Compare Freshdesk vs Raiseaticket and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.ae/compare/124981/182383/freshdesk/vs/raiseaticket","about":[{"@id":"https://www.capterra.ae/software/124981/freshdesk#software"},{"@id":"https://www.capterra.ae/software/182383/raiseaticket#software"}],"breadcrumb":{"@id":"https://www.capterra.ae/compare/124981/182383/freshdesk/vs/raiseaticket#breadcrumblist"},"@id":"https://www.capterra.ae/compare/124981/182383/freshdesk/vs/raiseaticket#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ae/#website"},"inLanguage":"en-AE","publisher":{"@id":"https://www.capterra.ae/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer support platform that brings together ticketing, communication, and automation in one place. Support teams use it to receive, organize, prioritize, and resolve customer inquiries from email, chat, phone, social media, and messaging apps through a single shared workspace.\n\nTeams can automate ticket routing and categorization, set SLA policies, collaborate using internal notes, and offer customers a self-service knowledge base and portal. Customizable workflows, templates, and over 1,000 third-party integrations help teams fit the platform to their existing processes.\n\nManagers get access to pre-built and custom analytics dashboards, CSAT surveys, and audit logs to monitor team performance and service quality.\n\nFreshdesk suits businesses of all sizes, from small startups to large enterprise teams, across industries such as ecommerce, fintech, travel, retail, logistics, and education.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d61daff-13f3-4715-beac-2bad2e1338c9.png","url":"https://www.capterra.ae/software/124981/freshdesk","@id":"https://www.capterra.ae/software/124981/freshdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3472},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Raiseaticket","description":"Raiseaticket redefines customer support efficiency in a world where digital transformation is key. It’s a no-cost platform that simplifies and elevates the support experience, enabling your team to prioritise customer interactions over system navigation. The platform features an intuitive dashboard for comprehensive oversight, rich with analytics and reporting tools that empower management and supervisors with actionable insights.\n\nBid farewell to the disarray of managing countless emails and unresolved inquiries. With Raiseaticket, you gain a clear view of every ticket - organised, tracked, and analysed for better decision-making. Its unified portal streamlines communications across web and email, ensuring seamless service delivery under defined SLAs and fostering collaboration among teams.\n\nStart transforming your customer support journey today - it’s free, easy to set up, and designed for immediate impact. And if you’re looking for a tailored setup, Fonicom’s expert integrators are","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0f0d7107-9c5e-4ac5-991a-fca10af18079.png","url":"https://www.capterra.ae/software/182383/raiseaticket","@id":"https://www.capterra.ae/software/182383/raiseaticket#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":48},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.capterra.ae/compare/124981/182383/freshdesk/vs/raiseaticket#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Freshdesk vs Raiseaticket","position":3,"item":"https://www.capterra.ae/compare/124981/182383/freshdesk/vs/raiseaticket","@type":"ListItem"}]}]}
</script>