---
description: Compare Freshdesk vs livepro and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs livepro - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> livepro](https://www.capterra.ae/compare/124981/165150/freshdesk/vs/livepro)

# Compare Freshdesk vs livepro

Canonical: https://www.capterra.ae/compare/124981/165150/freshdesk/vs/livepro

> Detailed comparison between Freshdesk and livepro. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | livepro |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 3412 | 182 |
| **Starting Price** | $19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### livepro

Trusted by contact centers across industries, offering agents accurate, consistent information. It’s used in financial services, utilities, government, and healthcare to enhance customer interactions.

## Key features

### Freshdesk

- API
- Activity Tracking
- Collaboration Tools
- Communication Management
- Content Management System (CMS) Software
- Customizable Reports
- Engagement Tracking
- Full Text Search
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Reporting/Analytics
- SSL Security
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Templates
- Wiki
- Workflow Management Software

### livepro

- API
- Activity Tracking
- Collaboration Tools
- Communication Management
- Content Management System (CMS) Software
- Customizable Reports
- Engagement Tracking
- Full Text Search
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Reporting/Analytics
- SSL Security
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Templates
- Wiki
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.capterra.ae/software/124981/freshdesk)
- [View livepro Profile](https://www.capterra.ae/software/165150/livepro)
- [View Original Comparison](https://www.capterra.ae/compare/124981/165150/freshdesk/vs/livepro)

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