---
description: Compare Freshdesk vs ScreenConnect and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs ScreenConnect - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Freshdesk \<span\>vs\</span\> ScreenConnect](https://www.capterra.ae/compare/124981/147830/freshdesk/vs/ScreenConnect)

# Compare Freshdesk vs ScreenConnect

Canonical: https://www.capterra.ae/compare/124981/147830/freshdesk/vs/ScreenConnect

> Detailed comparison between Freshdesk and ScreenConnect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | ScreenConnect |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3408 | 1895 |
| **Starting Price** | $19.00 | $30.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### ScreenConnect

ScreenConnect is used by IT professionals, education institutions, government agencies, financial services, retail businesses, restaurants, and internal IT departments.

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Alerts/Escalation
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customizable Reports
- File Sharing Software
- Monitoring
- Multi-Channel Communication
- Queue Management
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Screen Sharing Software
- Search/Filter
- Surveys & Feedback
- Task Management Software

### ScreenConnect

- API
- Access Controls/Permissions
- Alerts/Escalation
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customizable Reports
- File Sharing Software
- Monitoring
- Multi-Channel Communication
- Queue Management
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Screen Sharing Software
- Search/Filter
- Surveys & Feedback
- Task Management Software

## Links

- [View Freshdesk Profile](https://www.capterra.ae/software/124981/freshdesk)
- [View ScreenConnect Profile](https://www.capterra.ae/software/147830/ScreenConnect)
- [View Original Comparison](https://www.capterra.ae/compare/124981/147830/freshdesk/vs/ScreenConnect)

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