---
description: Compare Freshdesk vs Ticketing As A Service and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
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title: Compare Freshdesk vs Ticketing As A Service - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Freshdesk \<span\>vs\</span\> Ticketing As A Service](https://www.capterra.ae/compare/124981/1071849/freshdesk/vs/Ticketing-As-A-Service)

# Compare Freshdesk vs Ticketing As A Service

Canonical: https://www.capterra.ae/compare/124981/1071849/freshdesk/vs/Ticketing-As-A-Service

> Detailed comparison between Freshdesk and Ticketing As A Service. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Ticketing As A Service |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 3408 | 0 |
| **Starting Price** | $19.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Ticketing As A Service

\-

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Content Management System (CMS) Software
- Customizable Fields
- Data Import/Export
- Email Templates
- Mobile App
- Multi-Channel Communication
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On Software
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

### Ticketing As A Service

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customizable Fields
- Data Import/Export
- Email Templates
- Mobile App
- Multi-Channel Communication
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On Software
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.capterra.ae/software/124981/freshdesk)
- [View Ticketing As A Service Profile](https://www.capterra.ae/software/1071849/Ticketing-As-A-Service)
- [View Original Comparison](https://www.capterra.ae/compare/124981/1071849/freshdesk/vs/Ticketing-As-A-Service)

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