---
description: Compare Freshdesk vs Maqsam and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdesk vs Maqsam - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Freshdesk \<span\>vs\</span\> Maqsam](https://www.capterra.ae/compare/124981/1068941/freshdesk/vs/Maqsam)

# Compare Freshdesk vs Maqsam

Canonical: https://www.capterra.ae/compare/124981/1068941/freshdesk/vs/Maqsam

> Detailed comparison between Freshdesk and Maqsam. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Maqsam |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3409 | 11 |
| **Starting Price** | $19.00 | $45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Maqsam

Maqsam is ideal for businesses that rely on phone communication. Whether for sales or support, Maqsam caters to the needs of companies in Arabia prioritizing customer-centric strategies.

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- CRM Software
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Chat/Messaging
- Customer Communication
- Customer History
- Customizable Reports
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Surveys & Feedback

### Maqsam

- API
- Access Controls/Permissions
- CRM Software
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Chat/Messaging
- Customer Communication
- Customer History
- Customizable Reports
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.capterra.ae/software/124981/freshdesk)
- [View Maqsam Profile](https://www.capterra.ae/software/1068941/Maqsam)
- [View Original Comparison](https://www.capterra.ae/compare/124981/1068941/freshdesk/vs/Maqsam)

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