---
description: Compare New Relic vs JIRA Service Management and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare New Relic vs JIRA Service Management - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [System Administration Software](/directory/10019/server-management/software) > [New Relic \<span\>vs\</span\> JIRA Service Management](https://www.capterra.ae/compare/118128/138769/new-relic/vs/jira-service-management)

# Compare New Relic vs JIRA Service Management

Canonical: https://www.capterra.ae/compare/118128/138769/new-relic/vs/jira-service-management

> Detailed comparison between New Relic and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | New Relic | JIRA Service Management |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 195 | 770 |
| **Starting Price** | $10.00 | $20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### New Relic

Small to large businesses in the retail, healthcare, media and entertainment, startups, nonprofit, and public sector.

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

## Key features

### New Relic

- API
- Access Controls/Permissions
- Alerts/Escalation
- Analytics
- Audit Management
- Audit Trail
- Bug Tracking Software
- Collaboration Tools
- Compliance Management
- IT Incident Management
- Incident Management Software
- Monitoring
- Network Monitoring Software
- Performance Metrics
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Task Management Software
- Workflow Management Software

### JIRA Service Management

- API
- Access Controls/Permissions
- Alerts/Escalation
- Analytics
- Audit Management
- Audit Trail
- Bug Tracking Software
- Collaboration Tools
- Compliance Management
- IT Incident Management
- Incident Management Software
- Monitoring
- Network Monitoring Software
- Performance Metrics
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Task Management Software
- Workflow Management Software

## Links

- [View New Relic Profile](https://www.capterra.ae/software/118128/new-relic)
- [View JIRA Service Management Profile](https://www.capterra.ae/software/138769/jira-service-management)
- [View Original Comparison](https://www.capterra.ae/compare/118128/138769/new-relic/vs/jira-service-management)

-----

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