---
description: Compare SmarterTrack vs Salesforce Service Cloud and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare SmarterTrack vs Salesforce Service Cloud - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [SmarterTrack \<span\>vs\</span\> Salesforce Service Cloud](https://www.capterra.ae/compare/116529/136189/smartertrack/vs/salesforce)

# Compare SmarterTrack vs Salesforce Service Cloud

Canonical: https://www.capterra.ae/compare/116529/136189/smartertrack/vs/salesforce

> Detailed comparison between SmarterTrack and Salesforce Service Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SmarterTrack | Salesforce Service Cloud |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 5 | 820 |
| **Starting Price** | $15.00 | $25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### SmarterTrack

SmarterTrack is an online help desk solution that allows for improved customer service and lower support costs. Its email ticketing system and live chat allow for easy access to information.

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

## Key features

### SmarterTrack

- Alerts/Escalation
- Automated Routing
- Call Center Management
- Customizable Branding
- Email Management Software
- Interaction Tracking
- Knowledge Base Management
- Live Chat Software
- Macros/Templated Responses
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management

### Salesforce Service Cloud

- Alerts/Escalation
- Automated Routing
- Call Center Management
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customizable Branding
- Email Management Software
- Interaction Tracking
- Knowledge Base Management
- Live Chat Software
- Macros/Templated Responses
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Scheduling Software
- Self Service Portal
- Service History
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management

## Links

- [View SmarterTrack Profile](https://www.capterra.ae/software/116529/smartertrack)
- [View Salesforce Service Cloud Profile](https://www.capterra.ae/software/136189/salesforce)
- [View Original Comparison](https://www.capterra.ae/compare/116529/136189/smartertrack/vs/salesforce)

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