---
description: Compare Bitrix24 vs Trengo and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
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title: Compare Bitrix24 vs Trengo - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Bitrix24 \<span\>vs\</span\> Trengo](https://www.capterra.ae/compare/113540/177967/bitrix24/vs/trengo)

# Compare Bitrix24 vs Trengo

Canonical: https://www.capterra.ae/compare/113540/177967/bitrix24/vs/trengo

> Detailed comparison between Bitrix24 and Trengo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Bitrix24 | Trengo |
| **Overall rating** | 4.2/5 | 4.1/5 |
| **Total Reviews** | 993 | 26 |
| **Starting Price** | $69.00 | €125.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Bitrix24

Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more.

### Trengo

Trengo is the leading customer service software for medium-sized businesses. Scalable for industries like hospitality, automotive, travel, and many more.

## Key features

### Bitrix24

- API
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Commenting/Notes
- Customer Database
- Customer Engagement Software
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- SSL Security
- Screen Sharing Software
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Video Chat
- Workflow Management Software

### Trengo

- API
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Commenting/Notes
- Customer Database
- Customer Engagement Software
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- SSL Security
- Screen Sharing Software
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Video Chat
- Workflow Management Software

## Links

- [View Bitrix24 Profile](https://www.capterra.ae/software/113540/bitrix24)
- [View Trengo Profile](https://www.capterra.ae/software/177967/trengo)
- [View Original Comparison](https://www.capterra.ae/compare/113540/177967/bitrix24/vs/trengo)

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