---
description: Compare LiveAgent vs SegMate and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs SegMate - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> SegMate](https://www.capterra.ae/compare/102188/180431/liveagent/vs/segmate)

# Compare LiveAgent vs SegMate

Canonical: https://www.capterra.ae/compare/102188/180431/liveagent/vs/segmate

> Detailed comparison between LiveAgent and SegMate. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | SegMate |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1753 | 10 |
| **Starting Price** | $15.00 | $9.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | - |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### SegMate

Ecom, Local, Online and Digital Marketing

## Key features

### LiveAgent

- Autoresponders
- CRM Software
- Canned Responses
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customer Engagement Software
- Customizable Branding
- Customizable Reports
- Email Monitoring
- File Sharing Software
- Geotargeting
- Mobile Access
- Natural Language Processing
- Onboarding Software
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History

### SegMate

- Autoresponders
- CRM Software
- Canned Responses
- Customizable Branding
- File Sharing Software
- Geotargeting
- Mobile Access
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History

## Links

- [View LiveAgent Profile](https://www.capterra.ae/software/102188/liveagent)
- [View SegMate Profile](https://www.capterra.ae/software/180431/segmate)
- [View Original Comparison](https://www.capterra.ae/compare/102188/180431/liveagent/vs/segmate)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs SegMate - Capterra United Arab Emirates 2026","description":"Compare LiveAgent vs SegMate and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.ae/compare/102188/180431/liveagent/vs/segmate","about":[{"@id":"https://www.capterra.ae/software/102188/liveagent#software"},{"@id":"https://www.capterra.ae/software/180431/segmate#software"}],"breadcrumb":{"@id":"https://www.capterra.ae/compare/102188/180431/liveagent/vs/segmate#breadcrumblist"},"@id":"https://www.capterra.ae/compare/102188/180431/liveagent/vs/segmate#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ae/#website"},"inLanguage":"en-AE","publisher":{"@id":"https://www.capterra.ae/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.ae/software/102188/liveagent","@id":"https://www.capterra.ae/software/102188/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"SegMate","description":"Bot building and subscriber management platform that specializes in Facebook messenger marketing.","url":"https://www.capterra.ae/software/180431/segmate","@id":"https://www.capterra.ae/software/180431/segmate#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":10},"offers":{"price":"9","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.ae/compare/102188/180431/liveagent/vs/segmate#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs SegMate","position":3,"item":"https://www.capterra.ae/compare/102188/180431/liveagent/vs/segmate","@type":"ListItem"}]}]}
</script>