---
description: Compare LiveAgent vs Zendesk Suite and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Zendesk Suite - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> Zendesk Suite](https://www.capterra.ae/compare/102188/164283/liveagent/vs/zendesk)

# Compare LiveAgent vs Zendesk Suite

Canonical: https://www.capterra.ae/compare/102188/164283/liveagent/vs/zendesk

> Detailed comparison between LiveAgent and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Zendesk Suite |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1749 | 4066 |
| **Starting Price** | $15.00 | $39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

CyberSentriq protects over 150,000 SMBs and supports more than 3,000 MSPs globally with an end‑to‑end, AI‑driven cybersecurity and data protection stack.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### LiveAgent

- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Client Management
- Computer Telephony Integration
- Configurable Workflow
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customer Engagement Software
- Customizable Reports
- File Sharing Software
- For Startups
- Help Desk Management
- Onboarding Software
- Real-Time Data
- Recording
- Support Ticket Management
- Survey/Poll Management
- Transfers/Routing
- Video Support

### Zendesk Suite

- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Client Management
- Computer Telephony Integration
- Configurable Workflow
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customer Engagement Software
- Customizable Reports
- File Sharing Software
- For Startups
- Help Desk Management
- Onboarding Software
- Real-Time Data
- Recording
- Support Ticket Management
- Survey/Poll Management
- Transfers/Routing
- Video Support

## Links

- [View LiveAgent Profile](https://www.capterra.ae/software/102188/liveagent)
- [View Zendesk Suite Profile](https://www.capterra.ae/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.ae/compare/102188/164283/liveagent/vs/zendesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs Zendesk Suite - Capterra United Arab Emirates 2026","description":"Compare LiveAgent vs Zendesk Suite and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.ae/compare/102188/164283/liveagent/vs/zendesk","about":[{"@id":"https://www.capterra.ae/software/102188/liveagent#software"},{"@id":"https://www.capterra.ae/software/164283/zendesk#software"}],"breadcrumb":{"@id":"https://www.capterra.ae/compare/102188/164283/liveagent/vs/zendesk#breadcrumblist"},"@id":"https://www.capterra.ae/compare/102188/164283/liveagent/vs/zendesk#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.ae/#organization"},"inLanguage":"en-AE","isPartOf":{"@id":"https://www.capterra.ae/#website"}},{"name":"LiveAgent","description":"CyberSentriq is the unified brand created through the merger of TitanHQ and Redstor, bringing together more than 25 years of award‑winning security and data protection innovation. Today, CyberSentriq protects over 150,000 SMBs and supports more than 3,000 MSPs globally with an end‑to‑end, AI‑driven cybersecurity and data protection stack.\nOur platform centralises threat detection, email and web security, backup and recovery, archiving, DNS filtering, and security awareness training, empowering MSPs to deliver stronger protection, faster recovery, and simplified operations for their customers.\n• Anti‑phishing protection\n• Integrated Cloud Email Security (ICES) – Integrated cloud email security\n• MX Email Threat Protection\n• Security Awareness Training\n• DNS Filtering\n• Email Archiving\n• Entra ID Backup &amp; Recovery\n• Microsoft 365 Backup &amp; Recovery\n• Employee Phishing Training","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8326cad2-1f67-48d1-bb5f-a23a8d6798ba.jpeg","url":"https://www.capterra.ae/software/102188/liveagent","@id":"https://www.capterra.ae/software/102188/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1749,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Zendesk Suite","description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33e7efb9-b7dc-42b8-b866-a0676f6012b9.png","url":"https://www.capterra.ae/software/164283/zendesk","@id":"https://www.capterra.ae/software/164283/zendesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":4066,"ratingValue":4.4},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ae/compare/102188/164283/liveagent/vs/zendesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Center Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"LiveAgent vs Zendesk Suite","position":3,"item":"https://www.capterra.ae/compare/102188/164283/liveagent/vs/zendesk","@type":"ListItem"}]}]}
</script>