---
description: Compare LiveAgent vs Gainsight CS and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Gainsight CS - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Gainsight CS](https://www.capterra.ae/compare/102188/148980/liveagent/vs/gainsight)

# Compare LiveAgent vs Gainsight CS

Canonical: https://www.capterra.ae/compare/102188/148980/liveagent/vs/gainsight

> Detailed comparison between LiveAgent and Gainsight CS. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Gainsight CS |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1753 | 48 |
| **Starting Price** | $15.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Gainsight CS

\-

## Key features

### LiveAgent

- API
- Account Management Software
- Activity Dashboard
- Campaign Management Software
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement Software
- Customer Management
- Customer Segmentation
- Customizable Templates
- Engagement Tracking
- Feedback Management
- Onboarding Software
- Real-Time Analytics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management Software

### Gainsight CS

- API
- Account Management Software
- Activity Dashboard
- Campaign Management Software
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement Software
- Customer Management
- Customer Segmentation
- Customizable Templates
- Engagement Tracking
- Feedback Management
- Onboarding Software
- Real-Time Analytics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View LiveAgent Profile](https://www.capterra.ae/software/102188/liveagent)
- [View Gainsight CS Profile](https://www.capterra.ae/software/148980/gainsight)
- [View Original Comparison](https://www.capterra.ae/compare/102188/148980/liveagent/vs/gainsight)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs Gainsight CS - Capterra United Arab Emirates 2026","description":"Compare LiveAgent vs Gainsight CS and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.ae/compare/102188/148980/liveagent/vs/gainsight","about":[{"@id":"https://www.capterra.ae/software/102188/liveagent#software"},{"@id":"https://www.capterra.ae/software/148980/gainsight#software"}],"breadcrumb":{"@id":"https://www.capterra.ae/compare/102188/148980/liveagent/vs/gainsight#breadcrumblist"},"@id":"https://www.capterra.ae/compare/102188/148980/liveagent/vs/gainsight#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ae/#website"},"inLanguage":"en-AE","publisher":{"@id":"https://www.capterra.ae/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.ae/software/102188/liveagent","@id":"https://www.capterra.ae/software/102188/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Gainsight CS","description":"Gainsight Customer Success (CS) is the growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it gives teams complete visibility into customer health, expansion potential, and revenue risk—all in one platform. With powerful automation, trusted AI, and deep health scoring, Gainsight helps you scale outcomes without scaling headcount. From playbooks and success plans to CSQL tracking and journey orchestration, your team can take the right action at the right time, every time. And with the backing of Gainsight’s thought leadership and the Pulse community, you're not just adopting a platform—you’re joining the movement that’s defining the future of Customer Success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/65a992b2-cea4-4441-85e9-d382ea7a196a.jpeg","url":"https://www.capterra.ae/software/148980/gainsight","@id":"https://www.capterra.ae/software/148980/gainsight#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":48},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ae/compare/102188/148980/liveagent/vs/gainsight#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Gainsight CS","position":3,"item":"https://www.capterra.ae/compare/102188/148980/liveagent/vs/gainsight","@type":"ListItem"}]}]}
</script>