---
description: Compare LiveAgent vs Shelf and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Shelf - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Shelf](https://www.capterra.ae/compare/102188/146524/liveagent/vs/shelf)

# Compare LiveAgent vs Shelf

Canonical: https://www.capterra.ae/compare/102188/146524/liveagent/vs/shelf

> Detailed comparison between LiveAgent and Shelf. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Shelf |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1789 | 106 |
| **Starting Price** | $15.00 | $10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### Shelf

Enterprise CX, CS \&amp; contact center leaders, knowledge managers, and AI/data teams deploying GenAI, copilots, and AI agents that require accurate, governed knowledge.

## Key features

### LiveAgent

- API
- Activity Tracking
- Archiving & Retention
- Audit Trail
- Commenting/Notes
- Content Management System (CMS) Software
- Customizable Reports
- Engagement Tracking
- File Sharing Software
- Full Text Search
- Knowledge Management Software
- Natural Language Processing
- Performance Metrics
- Real-Time Reporting
- SSL Security
- Search/Filter
- Surveys & Feedback
- Video Support
- Website Integration
- Workflow Management Software

### Shelf

- API
- Activity Tracking
- Archiving & Retention
- Audit Trail
- Commenting/Notes
- Content Management System (CMS) Software
- Customizable Reports
- Engagement Tracking
- File Sharing Software
- Full Text Search
- Knowledge Management Software
- Natural Language Processing
- Performance Metrics
- Real-Time Reporting
- SSL Security
- Search/Filter
- Surveys & Feedback
- Video Support
- Website Integration
- Workflow Management Software

## Links

- [View LiveAgent Profile](https://www.capterra.ae/software/102188/liveagent)
- [View Shelf Profile](https://www.capterra.ae/software/146524/shelf)
- [View Original Comparison](https://www.capterra.ae/compare/102188/146524/liveagent/vs/shelf)

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