---
description: Compare LiveAgent vs SherpaDesk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs SherpaDesk - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Call Tracking Software](/directory/30901/call-tracking/software) > [LiveAgent \<span\>vs\</span\> SherpaDesk](https://www.capterra.ae/compare/102188/136172/liveagent/vs/sherpadesk)

# Compare LiveAgent vs SherpaDesk

Canonical: https://www.capterra.ae/compare/102188/136172/liveagent/vs/sherpadesk

> Detailed comparison between LiveAgent and SherpaDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | SherpaDesk |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1781 | 62 |
| **Starting Price** | $15.00 | $39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### SherpaDesk

small to medium sized business; personal service firms

## Key features

### LiveAgent

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- CRM Software
- Client Portal
- Collaboration Tools
- Document Storage
- Email Management Software
- Help Desk Management
- Interaction Tracking
- Knowledge Base Management
- Mobile App
- Monitoring
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### SherpaDesk

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- CRM Software
- Client Portal
- Collaboration Tools
- Document Storage
- Email Management Software
- Help Desk Management
- Interaction Tracking
- Knowledge Base Management
- Mobile App
- Monitoring
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View LiveAgent Profile](https://www.capterra.ae/software/102188/liveagent)
- [View SherpaDesk Profile](https://www.capterra.ae/software/136172/sherpadesk)
- [View Original Comparison](https://www.capterra.ae/compare/102188/136172/liveagent/vs/sherpadesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs SherpaDesk - Capterra United Arab Emirates 2026","description":"Compare LiveAgent vs SherpaDesk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.ae/compare/102188/136172/liveagent/vs/sherpadesk","about":[{"@id":"https://www.capterra.ae/software/102188/liveagent#software"},{"@id":"https://www.capterra.ae/software/136172/sherpadesk#software"}],"breadcrumb":{"@id":"https://www.capterra.ae/compare/102188/136172/liveagent/vs/sherpadesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ae/compare/102188/136172/liveagent/vs/sherpadesk#webpage","publisher":{"@id":"https://www.capterra.ae/#organization"},"inLanguage":"en-AE","isPartOf":{"@id":"https://www.capterra.ae/#website"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8326cad2-1f67-48d1-bb5f-a23a8d6798ba.jpeg","url":"https://www.capterra.ae/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.ae/software/102188/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1781,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"SherpaDesk","description":"SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates core business processes into one solution. \n\nOrganizations are able to track customer service issues, capture billable &amp; nonbillable time and monitor all of their project's profitability. SherpaDesk's mobile application is the perfect solution for any organizations who have techs in the field and need log  their time and expenses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a48d7a6b-c5b3-4668-a4ee-285012aeaed0.png","url":"https://www.capterra.ae/software/136172/sherpadesk","@type":"SoftwareApplication","@id":"https://www.capterra.ae/software/136172/sherpadesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":62,"ratingValue":4.7},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Tracking Software","position":2,"item":"/directory/30901/call-tracking/software","@type":"ListItem"},{"name":"LiveAgent vs SherpaDesk","position":3,"item":"https://www.capterra.ae/compare/102188/136172/liveagent/vs/sherpadesk","@type":"ListItem"}],"@id":"https://www.capterra.ae/compare/102188/136172/liveagent/vs/sherpadesk#breadcrumblist"}]}
</script>