---
description: Compare LiveAgent vs Freshdesk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Freshdesk - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Freshdesk](https://www.capterra.ae/compare/102188/124981/liveagent/vs/freshdesk)

# Compare LiveAgent vs Freshdesk

Canonical: https://www.capterra.ae/compare/102188/124981/liveagent/vs/freshdesk

> Detailed comparison between LiveAgent and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Freshdesk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1789 | 3486 |
| **Starting Price** | $15.00 | $19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### Freshdesk

Businesses of all sizes, from startups to enterprise teams, across ecommerce, fintech, travel, logistics, retail, and education industries that manage customer support across one or more channels.

## Key features

### LiveAgent

- API
- Activity Tracking
- Analytics
- Archiving & Retention
- Automatic Call Distribution
- Call Recording Software
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Communication
- Customer Complaint Tracking
- Customizable Reports
- Engagement Tracking
- File Sharing Software
- Knowledge Management Software
- Monitoring
- Real-Time Chat
- Social Media Monitoring Software
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Freshdesk

- API
- Activity Tracking
- Analytics
- Archiving & Retention
- Automatic Call Distribution
- Call Recording Software
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Communication
- Customer Complaint Tracking
- Customizable Reports
- Engagement Tracking
- File Sharing Software
- Knowledge Management Software
- Monitoring
- Real-Time Chat
- Social Media Monitoring Software
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.capterra.ae/software/102188/liveagent)
- [View Freshdesk Profile](https://www.capterra.ae/software/124981/freshdesk)
- [View Original Comparison](https://www.capterra.ae/compare/102188/124981/liveagent/vs/freshdesk)

-----

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