---
description: Compare LiveAgent vs Freshdesk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Freshdesk - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Freshdesk](https://www.capterra.ae/compare/102188/124981/liveagent/vs/freshdesk)

# Compare LiveAgent vs Freshdesk

Canonical: https://www.capterra.ae/compare/102188/124981/liveagent/vs/freshdesk

> Detailed comparison between LiveAgent and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Freshdesk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1753 | 3408 |
| **Starting Price** | $15.00 | $19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

## Key features

### LiveAgent

- API
- Activity Tracking
- Analytics
- Archiving & Retention
- Automatic Call Distribution
- Call Recording Software
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Communication
- Customer Complaint Tracking
- Customizable Reports
- Engagement Tracking
- File Sharing Software
- Knowledge Management Software
- Monitoring
- Real-Time Chat
- Social Media Monitoring Software
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Freshdesk

- API
- Activity Tracking
- Analytics
- Archiving & Retention
- Automatic Call Distribution
- Call Recording Software
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Communication
- Customer Complaint Tracking
- Customizable Reports
- Engagement Tracking
- File Sharing Software
- Knowledge Management Software
- Monitoring
- Real-Time Chat
- Social Media Monitoring Software
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.capterra.ae/software/102188/liveagent)
- [View Freshdesk Profile](https://www.capterra.ae/software/124981/freshdesk)
- [View Original Comparison](https://www.capterra.ae/compare/102188/124981/liveagent/vs/freshdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs Freshdesk - Capterra United Arab Emirates 2026","description":"Compare LiveAgent vs Freshdesk and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.","url":"https://www.capterra.ae/compare/102188/124981/liveagent/vs/freshdesk","about":[{"@id":"https://www.capterra.ae/software/102188/liveagent#software"},{"@id":"https://www.capterra.ae/software/124981/freshdesk#software"}],"breadcrumb":{"@id":"https://www.capterra.ae/compare/102188/124981/liveagent/vs/freshdesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ae/compare/102188/124981/liveagent/vs/freshdesk#webpage","isPartOf":{"@id":"https://www.capterra.ae/#website"},"inLanguage":"en-AE","publisher":{"@id":"https://www.capterra.ae/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.ae/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.ae/software/102188/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshdesk","description":"Freshdesk is an AI-powered customer service platform that unifies support channels in one intuitive workspace. It features a centralized Command Center that consolidates conversations, intelligence, and insights for efficient issue resolution. The system includes omnichannel support capabilities, advanced ticketing functionality, and automated workflows for routing and prioritization.\n\nFreddy AI, the platform's intelligent assistant, handles repetitive queries automatically while providing agents with summaries, translations, and reply suggestions to enhance productivity. The system includes self-service options through knowledge bases and AI agents that help resolve customer inquiries.\n\nFreshdesk integrates with existing business applications, creating a connected environment for customer service teams. The platform combines ticketing and conversational support in one system, enabling teams to deliver consistent service across email, chat, social media, and self-service channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d61daff-13f3-4715-beac-2bad2e1338c9.png","url":"https://www.capterra.ae/software/124981/freshdesk","@type":"SoftwareApplication","@id":"https://www.capterra.ae/software/124981/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Freshdesk","position":3,"item":"https://www.capterra.ae/compare/102188/124981/liveagent/vs/freshdesk","@type":"ListItem"}],"@id":"https://www.capterra.ae/compare/102188/124981/liveagent/vs/freshdesk#breadcrumblist"}]}
</script>