---
description: Compare FootPrints vs BMC Helix ITSM and other vendors. Get features, price, and user reviews at a glance with detailed information about trial versions, customer support, and product features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare FootPrints vs BMC Helix ITSM - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/30676/itsm/software) > [FootPrints \<span\>vs\</span\> BMC Helix ITSM](https://www.capterra.ae/compare/100291/164195/footprints/vs/remedy-it-service-management)

# Compare FootPrints vs BMC Helix ITSM

Canonical: https://www.capterra.ae/compare/100291/164195/footprints/vs/remedy-it-service-management

> Detailed comparison between FootPrints and BMC Helix ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | FootPrints | BMC Helix ITSM |
| **Overall rating** | 3.5/5 | 4.1/5 |
| **Total Reviews** | 34 | 115 |
| **Starting Price** | $1,000.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### FootPrints

Small to Medium sized businesses who would benefit from streamlining and automating their Service Desk and ITSM processes in a fully customizable ITIL verified Service Desk solution.

### BMC Helix ITSM

\-

## Key features

### FootPrints

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking Software
- Audit Trail
- Capacity Management
- Change Management Software
- Configuration Management
- Contract/License Management
- Customizable Reports
- Incident Management Software
- Problem Management
- Reporting & Statistics
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking
- Workflow Management Software

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking Software
- Change Management Software
- Configuration Management
- Help Desk Management
- Incident Management Software
- Problem Management
- Reporting & Statistics
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking

## Links

- [View FootPrints Profile](https://www.capterra.ae/software/100291/footprints)
- [View BMC Helix ITSM Profile](https://www.capterra.ae/software/164195/remedy-it-service-management)
- [View Original Comparison](https://www.capterra.ae/compare/100291/164195/footprints/vs/remedy-it-service-management)

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