---
description: Get detailed information about Desk360 usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Desk360 Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Desk360](/software/212006/desk360) > [Desk360 Alternatives](https://www.capterra.ae/alternatives/212006/desk360)

# Alternatives to Desk360

Canonical: https://www.capterra.ae/alternatives/212006/desk360

> Explore the top alternatives to Desk360. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshdesk** — 4.5/5 (3425 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.ae/software/124981/freshdesk)
   - [Compare vs Desk360](https://www.capterra.ae/compare/124981/212006/freshdesk/vs/desk360)
2. **LiveAgent** — 4.7/5 (1781 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
   - [View profile](https://www.capterra.ae/software/102188/liveagent)
   - [Compare vs Desk360](https://www.capterra.ae/compare/102188/212006/liveagent/vs/desk360)
3. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk offers the industry leading customer support solution.
   - [View profile](https://www.capterra.ae/software/164283/zendesk)
   - [Compare vs Desk360](https://www.capterra.ae/compare/164283/212006/zendesk/vs/desk360)
4. **Tidio** — 4.7/5 (590 reviews) — Tidio is a customer communications management platform with live chat, help desk, chatbot, and conversational AI features.
   - [View profile](https://www.capterra.ae/software/144040/tidio-chat)
   - [Compare vs Desk360](https://www.capterra.ae/compare/144040/212006/tidio-chat/vs/desk360)
5. **Hiver** — 4.7/5 (147 reviews) — Hiver is a modern, AI customer service platform that helps teams manage conversations across different channels.
   - [View profile](https://www.capterra.ae/software/142975/hiver)
   - [Compare vs Desk360](https://www.capterra.ae/compare/142975/212006/hiver/vs/desk360)
6. **NiCE CXone** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.ae/software/134775/incontact-call-center-software)
   - [Compare vs Desk360](https://www.capterra.ae/compare/134775/212006/incontact-call-center-software/vs/desk360)
7. **Gorgias** — 4.6/5 (134 reviews) — The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant custo
   - [View profile](https://www.capterra.ae/software/155357/gorgias)
   - [Compare vs Desk360](https://www.capterra.ae/compare/155357/212006/gorgias/vs/desk360)
8. **Intercom** — 4.5/5 (1133 reviews) — Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.
   - [View profile](https://www.capterra.ae/software/134347/intercom)
   - [Compare vs Desk360](https://www.capterra.ae/compare/134347/212006/intercom/vs/desk360)
9. **Akio.CX** (0 reviews) — Akio.CX is a unified omnichannel customer relations platform, combined with a complete listening and analytics system.
   - [View profile](https://www.capterra.ae/software/158998/akio)
   - [Compare vs Desk360](https://www.capterra.ae/compare/158998/212006/akio/vs/desk360)
10. **HelpDesk** — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
    - [View profile](https://www.capterra.ae/software/185973/helpdesk)
    - [Compare vs Desk360](https://www.capterra.ae/compare/185973/212006/helpdesk/vs/desk360)
11. **TeamSupport** — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
    - [View profile](https://www.capterra.ae/software/87908/teamsupport)
    - [Compare vs Desk360](https://www.capterra.ae/compare/87908/212006/teamsupport/vs/desk360)
12. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
    - [View profile](https://www.capterra.ae/software/21409/genesys-cloud)
    - [Compare vs Desk360](https://www.capterra.ae/compare/21409/212006/genesys-cloud/vs/desk360)
13. **Kustomer** — 4.6/5 (79 reviews) — Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.
    - [View profile](https://www.capterra.ae/software/158128/kustomer)
    - [Compare vs Desk360](https://www.capterra.ae/compare/158128/212006/kustomer/vs/desk360)
14. **ServiceTonic** — 4.7/5 (6 reviews) — Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
    - [View profile](https://www.capterra.ae/software/112516/servicetonic)
    - [Compare vs Desk360](https://www.capterra.ae/compare/112516/212006/servicetonic/vs/desk360)
15. **Efficy CRM** — 4.0/5 (90 reviews) — Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
    - [View profile](https://www.capterra.ae/software/149894/efficy-crm)
    - [Compare vs Desk360](https://www.capterra.ae/compare/149894/212006/efficy-crm/vs/desk360)

## Related Categories

- [Customer Communications Management Software](https://www.capterra.ae/directory/31002/customer-communications-management/software)
- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)
- [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software)
- [Customer Satisfaction Software](https://www.capterra.ae/directory/30541/customer-satisfaction/software)
- [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software)

## Links

- [View on Capterra](https://www.capterra.ae/alternatives/212006/desk360)
- [View Product Profile](https://www.capterra.ae/software/212006/desk360)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/212006/Desk360/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/212006/desk360> |
| en-AU | <https://www.capterra.com.au/alternatives/212006/desk360> |
| en-CA | <https://www.capterra.ca/alternatives/212006/desk360> |
| en-GB | <https://www.capterra.co.uk/alternatives/212006/desk360> |
| en-IE | <https://www.capterra.ie/alternatives/212006/desk360> |
| en-IL | <https://www.capterra.co.il/alternatives/212006/desk360> |
| en-IN | <https://www.capterra.in/alternatives/212006/desk360> |
| en-NZ | <https://www.capterra.co.nz/alternatives/212006/desk360> |
| en-SG | <https://www.capterra.com.sg/alternatives/212006/desk360> |
| en-ZA | <https://www.capterra.co.za/alternatives/212006/desk360> |

-----

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