---
description: Get detailed information about OpenText Service Management usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OpenText Service Management Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [OpenText Service Management](/software/174865/service-management-automation) > [OpenText Service Management Alternatives](https://www.capterra.ae/alternatives/174865/service-management-automation)

# Alternatives to OpenText Service Management

Canonical: https://www.capterra.ae/alternatives/174865/service-management-automation

> Explore the top alternatives to OpenText Service Management. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.5/5 (714 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
   - [View profile](https://www.capterra.ae/software/132997/freshservice)
   - [Compare vs OpenText Service Management](https://www.capterra.ae/compare/132997/174865/freshservice/vs/service-management-automation)
2. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
   - [View profile](https://www.capterra.ae/software/133392/service-desk)
   - [Compare vs OpenText Service Management](https://www.capterra.ae/compare/133392/174865/service-desk/vs/service-management-automation)
3. **JIRA Service Management** — 4.5/5 (770 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.ae/software/138769/jira-service-management)
   - [Compare vs OpenText Service Management](https://www.capterra.ae/compare/138769/174865/jira-service-management/vs/service-management-automation)
4. **SysAid** — 4.5/5 (519 reviews) — Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more.
   - [View profile](https://www.capterra.ae/software/107225/sysaid)
   - [Compare vs OpenText Service Management](https://www.capterra.ae/compare/107225/174865/sysaid/vs/service-management-automation)
5. **TIKTING** (0 reviews) — TIKTING® Help Desk \& Change Management System. ITIL v4 Compliant ITSM Priority, Levels and SLA AI Tickets KB \& Chat Fully Customizable
   - [View profile](https://www.capterra.ae/software/1038612/tikting)
   - [Compare vs OpenText Service Management](https://www.capterra.ae/compare/174865/1038612/service-management-automation/vs/tikting)
6. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.ae/software/164283/zendesk)
   - [Compare vs OpenText Service Management](https://www.capterra.ae/compare/164283/174865/zendesk/vs/service-management-automation)
7. **ManageEngine ServiceDesk Plus** — 4.4/5 (231 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.
   - [View profile](https://www.capterra.ae/software/179501/manageengine-service-desk-plus)
   - [Compare vs OpenText Service Management](https://www.capterra.ae/compare/174865/179501/service-management-automation/vs/manageengine-service-desk-plus)
8. **Hiver** — 4.7/5 (147 reviews) — Hiver is a modern, AI customer service platform that unifies all support channels in a simple, intuitive interface.
   - [View profile](https://www.capterra.ae/software/142975/hiver)
   - [Compare vs OpenText Service Management](https://www.capterra.ae/compare/142975/174865/hiver/vs/service-management-automation)
9. **TOPdesk** — 4.4/5 (111 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
   - [View profile](https://www.capterra.ae/software/127562/topdesk)
   - [Compare vs OpenText Service Management](https://www.capterra.ae/compare/127562/174865/topdesk/vs/service-management-automation)
10. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface.
    - [View profile](https://www.capterra.ae/software/16499/issuetrak)
    - [Compare vs OpenText Service Management](https://www.capterra.ae/compare/16499/174865/issuetrak/vs/service-management-automation)
11. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — A scalable service desk with intentional, right-sized AI to cut resolution times. Easy to use, fully integrated, and sets up in days.
    - [View profile](https://www.capterra.ae/software/129478/solarwinds-service-desk)
    - [Compare vs OpenText Service Management](https://www.capterra.ae/compare/129478/174865/solarwinds-service-desk/vs/service-management-automation)
12. **ALVAO Service Desk** — 4.6/5 (29 reviews) — ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration.
    - [View profile](https://www.capterra.ae/software/143589/alvao-service-desk)
    - [Compare vs OpenText Service Management](https://www.capterra.ae/compare/143589/174865/alvao-service-desk/vs/service-management-automation)
13. **OTRS** — 4.4/5 (96 reviews) — Fully-managed service management solution with ticketing, workflow automation \& notifications for ITSM, Customer Svc and Security.
    - [View profile](https://www.capterra.ae/software/127284/otrs)
    - [Compare vs OpenText Service Management](https://www.capterra.ae/compare/127284/174865/otrs/vs/service-management-automation)
14. **ServiceTonic** — 4.7/5 (6 reviews) — Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
    - [View profile](https://www.capterra.ae/software/112516/servicetonic)
    - [Compare vs OpenText Service Management](https://www.capterra.ae/compare/112516/174865/servicetonic/vs/service-management-automation)
15. **Vivantio** — 4.3/5 (178 reviews) — Cloud-based, scalable service management software for internal- and external-facing support teams.
    - [View profile](https://www.capterra.ae/software/132880/vivantio)
    - [Compare vs OpenText Service Management](https://www.capterra.ae/compare/132880/174865/vivantio/vs/service-management-automation)

## Related Categories

- [IT Service Software](https://www.capterra.ae/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.ae/directory/31027/service-desk/software)
- [IT Service Management (ITSM) Software](https://www.capterra.ae/directory/30676/itsm/software)
- [IT Ticketing Systems Software](https://www.capterra.ae/directory/32623/it-ticketing-systems-software/software)

## Links

- [View on Capterra](https://www.capterra.ae/alternatives/174865/service-management-automation)
- [View Product Profile](https://www.capterra.ae/software/174865/service-management-automation)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/174865/Service-Management-Automation/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/174865/service-management-automation> |
| en-AU | <https://www.capterra.com.au/alternatives/174865/service-management-automation> |
| en-CA | <https://www.capterra.ca/alternatives/174865/service-management-automation> |
| en-GB | <https://www.capterra.co.uk/alternatives/174865/service-management-automation> |
| en-IE | <https://www.capterra.ie/alternatives/174865/service-management-automation> |
| en-IL | <https://www.capterra.co.il/alternatives/174865/service-management-automation> |
| en-IN | <https://www.capterra.in/alternatives/174865/service-management-automation> |
| en-NZ | <https://www.capterra.co.nz/alternatives/174865/service-management-automation> |
| en-SG | <https://www.capterra.com.sg/alternatives/174865/service-management-automation> |
| en-ZA | <https://www.capterra.co.za/alternatives/174865/service-management-automation> |

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