---
description: Get detailed information about Contact Center as a Service (CCaaS) usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Contact Center as a Service (CCaaS) Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Contact Center as a Service (CCaaS)](/software/169024/call-center) > [Contact Center as a Service (CCaaS) Alternatives](https://www.capterra.ae/alternatives/169024/call-center)

# Alternatives to Contact Center as a Service (CCaaS)

Canonical: https://www.capterra.ae/alternatives/169024/call-center

> Explore the top alternatives to Contact Center as a Service (CCaaS). Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **DialedIn CCaaS** — 4.8/5 (314 reviews) — Cloud-based CCaaS platform with advanced dialing, smart routing, CRM integration, real-time analytics, and seamless scalability.
   - [View profile](https://www.capterra.ae/software/29589/callcenternow)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.ae/compare/29589/169024/callcenternow/vs/call-center)
2. **Aircall** — 4.2/5 (458 reviews) — Aircall is a solution that unifies customer channels, automates tasks, and offers insights to enhance sales and support operations.
   - [View profile](https://www.capterra.ae/software/144486/aircall)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.ae/compare/144486/169024/aircall/vs/call-center)
3. **Convoso** — 4.5/5 (386 reviews) — Convoso is a call center software that automates tasks, engages leads, and boosts conversions through AI technology.
   - [View profile](https://www.capterra.ae/software/76768/cloud-predictive-dialer)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.ae/compare/76768/169024/cloud-predictive-dialer/vs/call-center)
4. **Readymode** — 4.6/5 (136 reviews) — Readymode is a cloud-based, customer engagement platform that helps you dial smarter, connect faster and increase your connect rates.
   - [View profile](https://www.capterra.ae/software/136728/readymode)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.ae/compare/136728/169024/readymode/vs/call-center)
5. **Dialpad** — 4.2/5 (562 reviews) — Dialpad is a cloud-based software that modernizes communication technology, putting voice, messaging, meetings \& video on any device.
   - [View profile](https://www.capterra.ae/software/190976/dialpad-sell)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.ae/compare/169024/190976/call-center/vs/dialpad-sell)
6. **3CX** — 4.4/5 (465 reviews) — 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry.
   - [View profile](https://www.capterra.ae/software/158704/3cx)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.ae/compare/158704/169024/3cx/vs/call-center)
7. **JustCall** — 4.1/5 (223 reviews) — Stay responsive across voice, SMS, email, and WhatsApp with AI agents, automation, and 100+ integrations that help you close more deals
   - [View profile](https://www.capterra.ae/software/157853/justcall)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.ae/compare/157853/169024/justcall/vs/call-center)
8. **CTM** — 4.6/5 (150 reviews) — CTM is an analytics software that helps sales and marketing teams optimize strategies through insights into customer interactions.
   - [View profile](https://www.capterra.ae/software/152004/call-tracking-software)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.ae/compare/152004/169024/call-tracking-software/vs/call-center)
9. **CallTools** — 4.8/5 (155 reviews) — Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call now\!
   - [View profile](https://www.capterra.ae/software/149510/call-center-software)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.ae/compare/149510/169024/call-center-software/vs/call-center)
10. **CloudTalk** — 4.4/5 (268 reviews) — CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today\!
    - [View profile](https://www.capterra.ae/software/182004/cloudtalk)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.ae/compare/169024/182004/call-center/vs/cloudtalk)
11. **Ringover** — 4.7/5 (858 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
    - [View profile](https://www.capterra.ae/software/169627/ringover)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.ae/compare/169024/169627/call-center/vs/ringover)
12. **SparkTG VCC** — 4.7/5 (42 reviews) — Cloud telephony software for Indian businesses — IVR, AI voice bot, WhatsApp Business API, call center software \& number masking.
    - [View profile](https://www.capterra.ae/software/137672/ivr)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.ae/compare/137672/169024/ivr/vs/call-center)
13. **Voximplant Kit** — 4.5/5 (4 reviews) — Voximplant Kit is an all-in-one omnichannel cloud call center that automates inbound and outbound calls. Request 14 days for free here.
    - [View profile](https://www.capterra.ae/software/1042324/voximplant-kit)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.ae/compare/169024/1042324/call-center/vs/voximplant-kit)
14. **CommPeak Dialer** (0 reviews) — Reach more leads and connect them to the right agents, plus gain flexible workflows, real-time visibility, and omnichannel reach.
    - [View profile](https://www.capterra.ae/software/201709/commpeak-dialer)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.ae/compare/169024/201709/call-center/vs/commpeak-dialer)
15. **DialerAI** — 4.8/5 (5 reviews) — Call-center suite offering inbound and outbound IVR, predictive dialling, voice broadcasting and press 1 transfers for lead generation.
    - [View profile](https://www.capterra.ae/software/168692/star2billing)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.ae/compare/168692/169024/star2billing/vs/call-center)

## Related Categories

- [Unified Communications Software](https://www.capterra.ae/directory/31035/unified-communications/software)
- [Virtualization Software](https://www.capterra.ae/directory/30618/virtualization/software)
- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)
- [Call Center Workforce Management Software](https://www.capterra.ae/directory/32607/call-center-workforce-management/software)
- [Auto Dialer Software](https://www.capterra.ae/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.ae/alternatives/169024/call-center)
- [View Product Profile](https://www.capterra.ae/software/169024/call-center)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/169024/call-center> |
| de-AT | <https://www.capterra.at/alternatives/169024/call-center> |
| de-CH | <https://www.capterra.ch/alternatives/169024/call-center> |
| en | <https://www.capterra.com/p/169024/Call-Center/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/169024/call-center> |
| en-AU | <https://www.capterra.com.au/alternatives/169024/call-center> |
| en-CA | <https://www.capterra.ca/alternatives/169024/call-center> |
| en-GB | <https://www.capterra.co.uk/alternatives/169024/call-center> |
| en-IE | <https://www.capterra.ie/alternatives/169024/call-center> |
| en-IL | <https://www.capterra.co.il/alternatives/169024/call-center> |
| en-IN | <https://www.capterra.in/alternatives/169024/call-center> |
| en-NZ | <https://www.capterra.co.nz/alternatives/169024/call-center> |
| en-SG | <https://www.capterra.com.sg/alternatives/169024/call-center> |
| en-ZA | <https://www.capterra.co.za/alternatives/169024/call-center> |
| fr | <https://www.capterra.fr/alternatives/169024/call-center> |
| fr-BE | <https://fr.capterra.be/alternatives/169024/call-center> |
| fr-CA | <https://fr.capterra.ca/alternatives/169024/call-center> |
| fr-LU | <https://www.capterra.lu/alternatives/169024/call-center> |
| pt | <https://www.capterra.com.br/alternatives/169024/call-center> |
| pt-PT | <https://www.capterra.pt/alternatives/169024/call-center> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Contact Center as a Service (CCaaS)","description":"Find the best Contact Center as a Service (CCaaS) alternatives at a glance on Capterra United Arab Emirates. Choose from top tools and compare pricing, features, user reviews, and clear trial details, customer support, and competitors.","url":"https://www.capterra.ae/alternatives/169024/call-center","about":{"@id":"https://www.capterra.ae/alternatives/169024/call-center#software"},"breadcrumb":{"@id":"https://www.capterra.ae/alternatives/169024/call-center#breadcrumblist"},"@id":"https://www.capterra.ae/alternatives/169024/call-center#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ae/#website"},"inLanguage":"en-AE","mainEntity":{"@id":"https://www.capterra.ae/alternatives/169024/call-center#software"},"publisher":{"@id":"https://www.capterra.ae/#organization"}},{"name":"Contact Center as a Service (CCaaS)","url":"https://www.capterra.ae/software/169024/call-center","@id":"https://www.capterra.ae/software/169024/call-center#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":21},"offers":{"price":"85","@type":"Offer"}},{"@id":"https://www.capterra.ae/alternatives/169024/call-center#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Unified Communications Software","position":2,"item":"/directory/31035/unified-communications/software","@type":"ListItem"},{"name":"Contact Center as a Service (CCaaS)","position":3,"item":"/software/169024/call-center","@type":"ListItem"},{"name":"Contact Center as a Service (CCaaS) Alternatives","position":4,"item":"https://www.capterra.ae/alternatives/169024/call-center","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Best Contact Center as a Service (CCaaS) Alternatives - Capterra United Arab Emirates 2026","@context":"https://schema.org","@id":"https://www.capterra.ae/alternatives/169024/call-center#itemlist","@type":"ItemList","itemListElement":[{"name":"DialedIn CCaaS","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0ed69191-8b23-404b-ac76-495edf9c5336.png","url":"https://www.capterra.ae/software/29589/callcenternow","@type":"ListItem"},{"name":"Aircall","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc9c553a-b0c5-4095-b932-9ce0c85e3255.png","url":"https://www.capterra.ae/software/144486/aircall","@type":"ListItem"},{"name":"Convoso","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/689f3e71-cf5e-436f-9e79-09a0d3b9d3a9.png","url":"https://www.capterra.ae/software/76768/cloud-predictive-dialer","@type":"ListItem"},{"name":"Readymode","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/172487cc-dbb2-4d85-9421-97ae609dfd91.png","url":"https://www.capterra.ae/software/136728/readymode","@type":"ListItem"},{"name":"Dialpad","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.capterra.ae/software/190976/dialpad-sell","@type":"ListItem"},{"name":"3CX","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8663d1da-3218-4167-880b-5e33336ea327.png","url":"https://www.capterra.ae/software/158704/3cx","@type":"ListItem"},{"name":"JustCall","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1acfb633-088b-45d2-a490-0a38fc8bb5af.png","url":"https://www.capterra.ae/software/157853/justcall","@type":"ListItem"},{"name":"CTM","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63d682ad-dfe6-4cbc-90bc-1f352b9d7c67.png","url":"https://www.capterra.ae/software/152004/call-tracking-software","@type":"ListItem"},{"name":"CallTools","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c075eb9-d544-454c-8ca6-13a673fe79d8.png","url":"https://www.capterra.ae/software/149510/call-center-software","@type":"ListItem"},{"name":"CloudTalk","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32f5ff6c-ec9b-48c5-900a-d7d82331f288.png","url":"https://www.capterra.ae/software/182004/cloudtalk","@type":"ListItem"},{"name":"Ringover","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48e316be-9d0e-4219-a291-4a0d3e0719b1.png","url":"https://www.capterra.ae/software/169627/ringover","@type":"ListItem"},{"name":"SparkTG VCC","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb95cd5a-6590-4d6e-adbd-304986b7c2ab.png","url":"https://www.capterra.ae/software/137672/ivr","@type":"ListItem"},{"name":"Voximplant Kit","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bfee9080-f55a-4c2e-978f-6245813f7e5e.png","url":"https://www.capterra.ae/software/1042324/voximplant-kit","@type":"ListItem"},{"name":"CommPeak Dialer","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d60a768-d7f4-4944-a478-73b660a2a5db.png","url":"https://www.capterra.ae/software/201709/commpeak-dialer","@type":"ListItem"},{"name":"DialerAI","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a23bd62-479c-4fd9-9fc0-1ebb9935e2fa.png","url":"https://www.capterra.ae/software/168692/star2billing","@type":"ListItem"}],"numberOfItems":15}
</script>