---
description: Get detailed information about ServiceNow IT Service Management usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow IT Service Management Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [ServiceNow IT Service Management](/software/152874/servicenow-knowledge-management) > [ServiceNow IT Service Management Alternatives](https://www.capterra.ae/alternatives/152874/servicenow-knowledge-management)

# Alternatives to ServiceNow IT Service Management

Canonical: https://www.capterra.ae/alternatives/152874/servicenow-knowledge-management

> Explore the top alternatives to ServiceNow IT Service Management. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
   - [View profile](https://www.capterra.ae/software/169505/zoho-desk)
   - [Compare vs ServiceNow IT Service Management](https://www.capterra.ae/compare/152874/169505/servicenow-knowledge-management/vs/zoho-desk)
2. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences.
   - [View profile](https://www.capterra.ae/software/124981/freshdesk)
   - [Compare vs ServiceNow IT Service Management](https://www.capterra.ae/compare/124981/152874/freshdesk/vs/servicenow-knowledge-management)
3. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.ae/software/164283/zendesk)
   - [Compare vs ServiceNow IT Service Management](https://www.capterra.ae/compare/152874/164283/servicenow-knowledge-management/vs/zendesk)
4. **Milvus** — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
   - [View profile](https://www.capterra.ae/software/202528/milvus)
   - [Compare vs ServiceNow IT Service Management](https://www.capterra.ae/compare/152874/202528/servicenow-knowledge-management/vs/milvus)
5. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.ae/software/102188/liveagent)
   - [Compare vs ServiceNow IT Service Management](https://www.capterra.ae/compare/102188/152874/liveagent/vs/servicenow-knowledge-management)
6. **Freshservice** — 4.5/5 (685 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
   - [View profile](https://www.capterra.ae/software/132997/freshservice)
   - [Compare vs ServiceNow IT Service Management](https://www.capterra.ae/compare/132997/152874/freshservice/vs/servicenow-knowledge-management)
7. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
   - [View profile](https://www.capterra.ae/software/177094/supremo-remote-desktop)
   - [Compare vs ServiceNow IT Service Management](https://www.capterra.ae/compare/152874/177094/servicenow-knowledge-management/vs/supremo-remote-desktop)
8. **SysAid** — 4.5/5 (511 reviews) — Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more.
   - [View profile](https://www.capterra.ae/software/107225/sysaid)
   - [Compare vs ServiceNow IT Service Management](https://www.capterra.ae/compare/107225/152874/sysaid/vs/servicenow-knowledge-management)
9. **JIRA Service Management** — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.ae/software/138769/jira-service-management)
   - [Compare vs ServiceNow IT Service Management](https://www.capterra.ae/compare/138769/152874/jira-service-management/vs/servicenow-knowledge-management)
10. **BeyondTrust Remote Support** — 4.6/5 (2009 reviews) — BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
    - [View profile](https://www.capterra.ae/software/86962/bomgar)
    - [Compare vs ServiceNow IT Service Management](https://www.capterra.ae/compare/86962/152874/bomgar/vs/servicenow-knowledge-management)
11. **ServiceNow** — 4.5/5 (344 reviews) — CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
    - [View profile](https://www.capterra.ae/software/152871/servicenow)
    - [Compare vs ServiceNow IT Service Management](https://www.capterra.ae/compare/152871/152874/servicenow/vs/servicenow-knowledge-management)
12. **LiveChat** — 4.6/5 (1715 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
    - [View profile](https://www.capterra.ae/software/62194/livechat)
    - [Compare vs ServiceNow IT Service Management](https://www.capterra.ae/compare/62194/152874/livechat/vs/servicenow-knowledge-management)
13. **TeamDynamix** — 4.4/5 (150 reviews) — TeamDynamix is a no-code ITSM/ESM/PPM solution with Conversational AI, enterprise integration, and advanced automation.
    - [View profile](https://www.capterra.ae/software/121317/teamdynamix)
    - [Compare vs ServiceNow IT Service Management](https://www.capterra.ae/compare/121317/152874/teamdynamix/vs/servicenow-knowledge-management)
14. **Atera** — 4.5/5 (446 reviews) — Introducing Robin: It cuts 40% of your IT workload, supports users 24/7, and acts like a personal AI technician.
    - [View profile](https://www.capterra.ae/software/144309/atera)
    - [Compare vs ServiceNow IT Service Management](https://www.capterra.ae/compare/144309/152874/atera/vs/servicenow-knowledge-management)
15. **BOSSDesk** — 4.6/5 (139 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
    - [View profile](https://www.capterra.ae/software/144825/boss-solutions)
    - [Compare vs ServiceNow IT Service Management](https://www.capterra.ae/compare/144825/152874/boss-solutions/vs/servicenow-knowledge-management)

## Related Categories

- [Knowledge Management Software](https://www.capterra.ae/directory/30094/knowledge-management/software)
- [IT Service Software](https://www.capterra.ae/directory/30672/it-service/software)
- [Issue Tracking Software](https://www.capterra.ae/directory/30675/issue-tracking/software)
- [IT Service Management (ITSM) Software](https://www.capterra.ae/directory/30676/itsm/software)
- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.ae/alternatives/152874/servicenow-knowledge-management)
- [View Product Profile](https://www.capterra.ae/software/152874/servicenow-knowledge-management)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/152874/servicenow-knowledge-management> |
| de-AT | <https://www.capterra.at/alternatives/152874/servicenow-knowledge-management> |
| de-CH | <https://www.capterra.ch/alternatives/152874/servicenow-knowledge-management> |
| en | <https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/152874/servicenow-knowledge-management> |
| en-AU | <https://www.capterra.com.au/alternatives/152874/servicenow-knowledge-management> |
| en-CA | <https://www.capterra.ca/alternatives/152874/servicenow-knowledge-management> |
| en-GB | <https://www.capterra.co.uk/alternatives/152874/servicenow-knowledge-management> |
| en-IE | <https://www.capterra.ie/alternatives/152874/servicenow-knowledge-management> |
| en-IL | <https://www.capterra.co.il/alternatives/152874/servicenow-knowledge-management> |
| en-IN | <https://www.capterra.in/alternatives/152874/servicenow-knowledge-management> |
| en-NZ | <https://www.capterra.co.nz/alternatives/152874/servicenow-knowledge-management> |
| en-SG | <https://www.capterra.com.sg/alternatives/152874/servicenow-knowledge-management> |
| en-ZA | <https://www.capterra.co.za/alternatives/152874/servicenow-knowledge-management> |
| fr | <https://www.capterra.fr/alternatives/152874/servicenow-knowledge-management> |
| fr-BE | <https://fr.capterra.be/alternatives/152874/servicenow-knowledge-management> |
| fr-CA | <https://fr.capterra.ca/alternatives/152874/servicenow-knowledge-management> |
| fr-LU | <https://www.capterra.lu/alternatives/152874/servicenow-knowledge-management> |
| pt | <https://www.capterra.com.br/alternatives/152874/servicenow-knowledge-management> |
| pt-PT | <https://www.capterra.pt/alternatives/152874/servicenow-knowledge-management> |

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