---
description: Get detailed information about Salesforce Service Cloud usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) > [Salesforce Service Cloud Alternatives](https://www.capterra.ae/alternatives/136189/salesforce)

# Alternatives to Salesforce Service Cloud

Canonical: https://www.capterra.ae/alternatives/136189/salesforce

> Explore the top alternatives to Salesforce Service Cloud. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.ae/software/124981/freshdesk)
   - [Compare vs Salesforce Service Cloud](https://www.capterra.ae/compare/124981/136189/freshdesk/vs/salesforce)
2. **Zoho Desk** — 4.5/5 (2216 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
   - [View profile](https://www.capterra.ae/software/169505/zoho-desk)
   - [Compare vs Salesforce Service Cloud](https://www.capterra.ae/compare/136189/169505/salesforce/vs/zoho-desk)
3. **LiveAgent** — 4.7/5 (1789 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.ae/software/102188/liveagent)
   - [Compare vs Salesforce Service Cloud](https://www.capterra.ae/compare/102188/136189/liveagent/vs/salesforce)
4. **Salesforce Sales Cloud** — 4.4/5 (18812 reviews) — Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
   - [View profile](https://www.capterra.ae/software/61368/salesforce)
   - [Compare vs Salesforce Service Cloud](https://www.capterra.ae/compare/61368/136189/salesforce/vs/salesforce)
5. **Zendesk Suite** — 4.4/5 (4094 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
   - [View profile](https://www.capterra.ae/software/164283/zendesk)
   - [Compare vs Salesforce Service Cloud](https://www.capterra.ae/compare/136189/164283/salesforce/vs/zendesk)
6. **LiveChat** — 4.6/5 (1728 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
   - [View profile](https://www.capterra.ae/software/62194/livechat)
   - [Compare vs Salesforce Service Cloud](https://www.capterra.ae/compare/62194/136189/livechat/vs/salesforce)
7. **Dynamics 365** — 4.4/5 (5860 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
   - [View profile](https://www.capterra.ae/software/157279/dynamics-365)
   - [Compare vs Salesforce Service Cloud](https://www.capterra.ae/compare/136189/157279/salesforce/vs/dynamics-365)
8. **Tidio** — 4.7/5 (590 reviews) — Tidio is a help desk software suite with live chat, help desk, chatbot, and AI agent options designed to streamline customer support.
   - [View profile](https://www.capterra.ae/software/144040/tidio-chat)
   - [Compare vs Salesforce Service Cloud](https://www.capterra.ae/compare/136189/144040/salesforce/vs/tidio-chat)
9. **Bitrix24** — 4.2/5 (1005 reviews) — Bitrix24 \#1 free helpdesk and contact center software that comes with CRM. Used by 15 million companies in cloud and on-premise.
   - [View profile](https://www.capterra.ae/software/113540/bitrix24)
   - [Compare vs Salesforce Service Cloud](https://www.capterra.ae/compare/113540/136189/bitrix24/vs/salesforce)
10. **Odoo** — 4.2/5 (1334 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
    - [View profile](https://www.capterra.ae/software/135618/odoo)
    - [Compare vs Salesforce Service Cloud](https://www.capterra.ae/compare/135618/136189/odoo/vs/salesforce)
11. **JIRA Service Management** — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
    - [View profile](https://www.capterra.ae/software/138769/jira-service-management)
    - [Compare vs Salesforce Service Cloud](https://www.capterra.ae/compare/136189/138769/salesforce/vs/jira-service-management)
12. **Yonyx** — 4.7/5 (259 reviews) — Yonyx aids Helpdesk with interactive decision trees for efficient troubleshooting, self-service and ticket creation with transcripts.
    - [View profile](https://www.capterra.ae/software/130406/agi-self-service)
    - [Compare vs Salesforce Service Cloud](https://www.capterra.ae/compare/130406/136189/agi-self-service/vs/salesforce)
13. **NiCE CXone** — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
    - [View profile](https://www.capterra.ae/software/134775/incontact-call-center-software)
    - [Compare vs Salesforce Service Cloud](https://www.capterra.ae/compare/134775/136189/incontact-call-center-software/vs/salesforce)
14. **Front** — 4.5/5 (291 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
    - [View profile](https://www.capterra.ae/software/132901/front)
    - [Compare vs Salesforce Service Cloud](https://www.capterra.ae/compare/132901/136189/front/vs/salesforce)
15. **SAP Customer Experience** — 4.3/5 (246 reviews) — Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
    - [View profile](https://www.capterra.ae/software/77372/sap-crm)
    - [Compare vs Salesforce Service Cloud](https://www.capterra.ae/compare/77372/136189/sap-crm/vs/salesforce)

## Related Categories

- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)
- [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software)
- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)
- [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software)
- [Work Order Software](https://www.capterra.ae/directory/30785/work-order/software)

## Links

- [View on Capterra](https://www.capterra.ae/alternatives/136189/salesforce)
- [View Product Profile](https://www.capterra.ae/software/136189/salesforce)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/136189/salesforce> |
| de-AT | <https://www.capterra.at/alternatives/136189/salesforce> |
| de-CH | <https://www.capterra.ch/alternatives/136189/salesforce> |
| en | <https://www.capterra.com/p/136189/Salesforce/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/136189/salesforce> |
| en-AU | <https://www.capterra.com.au/alternatives/136189/salesforce> |
| en-CA | <https://www.capterra.ca/alternatives/136189/salesforce> |
| en-GB | <https://www.capterra.co.uk/alternatives/136189/salesforce> |
| en-IE | <https://www.capterra.ie/alternatives/136189/salesforce> |
| en-IL | <https://www.capterra.co.il/alternatives/136189/salesforce> |
| en-IN | <https://www.capterra.in/alternatives/136189/salesforce> |
| en-NZ | <https://www.capterra.co.nz/alternatives/136189/salesforce> |
| en-SG | <https://www.capterra.com.sg/alternatives/136189/salesforce> |
| en-ZA | <https://www.capterra.co.za/alternatives/136189/salesforce> |
| es | <https://www.capterra.es/alternatives/136189/salesforce> |
| es-AR | <https://www.capterra.com.ar/alternatives/136189/salesforce> |
| es-CL | <https://www.capterra.cl/alternatives/136189/salesforce> |
| es-CO | <https://www.capterra.co/alternatives/136189/salesforce> |
| es-CR | <https://www.capterra.co.cr/alternatives/136189/salesforce> |
| es-DO | <https://www.capterra.do/alternatives/136189/salesforce> |
| es-EC | <https://www.capterra.ec/alternatives/136189/salesforce> |
| es-MX | <https://www.capterra.mx/alternatives/136189/salesforce> |
| es-PA | <https://www.capterra.com.pa/alternatives/136189/salesforce> |
| es-PE | <https://www.capterra.pe/alternatives/136189/salesforce> |
| fi | <https://www.capterra.fi/alternatives/136189/salesforce> |
| fr | <https://www.capterra.fr/alternatives/136189/salesforce> |
| fr-BE | <https://fr.capterra.be/alternatives/136189/salesforce> |
| fr-CA | <https://fr.capterra.ca/alternatives/136189/salesforce> |
| fr-LU | <https://www.capterra.lu/alternatives/136189/salesforce> |
| it | <https://www.capterra.it/alternatives/136189/salesforce> |
| ja | <https://www.capterra.jp/alternatives/136189/salesforce> |
| nb | <https://www.capterra.no/alternatives/136189/salesforce> |
| nl | <https://www.capterra.nl/alternatives/136189/salesforce> |
| nl-BE | <https://www.capterra.be/alternatives/136189/salesforce> |
| pl | <https://www.capterra.pl/alternatives/136189/salesforce> |
| pt | <https://www.capterra.com.br/alternatives/136189/salesforce> |
| pt-PT | <https://www.capterra.pt/alternatives/136189/salesforce> |
| sv | <https://www.capterra.se/alternatives/136189/salesforce> |
| tr | <https://www.capterra.web.tr/alternatives/136189/salesforce> |

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