---
description: Get detailed information about Helpdesk 365 usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Helpdesk 365 Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Helpdesk 365](/software/1074296/Helpdesk-365) > [Helpdesk 365 Alternatives](https://www.capterra.ae/alternatives/1074296/Helpdesk-365)

# Alternatives to Helpdesk 365

Canonical: https://www.capterra.ae/alternatives/1074296/Helpdesk-365

> Explore the top alternatives to Helpdesk 365. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.5/5 (714 reviews) — Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT.
   - [View profile](https://www.capterra.ae/software/132997/freshservice)
   - [Compare vs Helpdesk 365](https://www.capterra.ae/compare/132997/1074296/freshservice/vs/Helpdesk-365)
2. **Freshdesk** — 4.5/5 (3425 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.ae/software/124981/freshdesk)
   - [Compare vs Helpdesk 365](https://www.capterra.ae/compare/124981/1074296/freshdesk/vs/Helpdesk-365)
3. **JIRA Service Management** — 4.5/5 (770 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.ae/software/138769/jira-service-management)
   - [Compare vs Helpdesk 365](https://www.capterra.ae/compare/138769/1074296/jira-service-management/vs/Helpdesk-365)
4. **Zoho Desk** — 4.5/5 (2212 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
   - [View profile](https://www.capterra.ae/software/169505/zoho-desk)
   - [Compare vs Helpdesk 365](https://www.capterra.ae/compare/169505/1074296/zoho-desk/vs/Helpdesk-365)
5. **LiveAgent** — 4.7/5 (1781 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.ae/software/102188/liveagent)
   - [Compare vs Helpdesk 365](https://www.capterra.ae/compare/102188/1074296/liveagent/vs/Helpdesk-365)
6. **Zendesk Suite** — 4.4/5 (4079 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
   - [View profile](https://www.capterra.ae/software/164283/zendesk)
   - [Compare vs Helpdesk 365](https://www.capterra.ae/compare/164283/1074296/zendesk/vs/Helpdesk-365)
7. **SysAid** — 4.5/5 (519 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
   - [View profile](https://www.capterra.ae/software/107225/sysaid)
   - [Compare vs Helpdesk 365](https://www.capterra.ae/compare/107225/1074296/sysaid/vs/Helpdesk-365)
8. **ManageEngine ServiceDesk Plus** — 4.4/5 (231 reviews) — Empower IT help desks to maximize productivity and deliver exceptional employee experiences with ServiceDesk Plus.
   - [View profile](https://www.capterra.ae/software/179501/manageengine-service-desk-plus)
   - [Compare vs Helpdesk 365](https://www.capterra.ae/compare/179501/1074296/manageengine-service-desk-plus/vs/Helpdesk-365)
9. **OTRS** — 4.4/5 (96 reviews) — Fully-managed help desk solution for delivering fast, efficient service.
   - [View profile](https://www.capterra.ae/software/127284/otrs)
   - [Compare vs Helpdesk 365](https://www.capterra.ae/compare/127284/1074296/otrs/vs/Helpdesk-365)
10. **TeamSupport** — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
    - [View profile](https://www.capterra.ae/software/87908/teamsupport)
    - [Compare vs Helpdesk 365](https://www.capterra.ae/compare/87908/1074296/teamsupport/vs/Helpdesk-365)
11. **Zoho CRM** — 4.3/5 (6973 reviews) — CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more.
    - [View profile](https://www.capterra.ae/software/155928/zoho-crm)
    - [Compare vs Helpdesk 365](https://www.capterra.ae/compare/155928/1074296/zoho-crm/vs/Helpdesk-365)
12. **Issuetrak** — 4.6/5 (205 reviews) — Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7, US-based support.
    - [View profile](https://www.capterra.ae/software/16499/issuetrak)
    - [Compare vs Helpdesk 365](https://www.capterra.ae/compare/16499/1074296/issuetrak/vs/Helpdesk-365)
13. **ALVAO Service Desk** — 4.6/5 (29 reviews) — ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration
    - [View profile](https://www.capterra.ae/software/143589/alvao-service-desk)
    - [Compare vs Helpdesk 365](https://www.capterra.ae/compare/143589/1074296/alvao-service-desk/vs/Helpdesk-365)
14. **HubSpot Service Hub** — 4.4/5 (190 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
    - [View profile](https://www.capterra.ae/software/182476/hubspot-service-hub)
    - [Compare vs Helpdesk 365](https://www.capterra.ae/compare/182476/1074296/hubspot-service-hub/vs/Helpdesk-365)
15. **TOPdesk** — 4.4/5 (111 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
    - [View profile](https://www.capterra.ae/software/127562/topdesk)
    - [Compare vs Helpdesk 365](https://www.capterra.ae/compare/127562/1074296/topdesk/vs/Helpdesk-365)

## Related Categories

- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)
- [IT Ticketing Systems Software](https://www.capterra.ae/directory/32623/it-ticketing-systems-software/software)
- [Service Desk Software](https://www.capterra.ae/directory/31027/service-desk/software)

## Links

- [View on Capterra](https://www.capterra.ae/alternatives/1074296/Helpdesk-365)
- [View Product Profile](https://www.capterra.ae/software/1074296/Helpdesk-365)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10027717/Helpdesk-365/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1074296/Helpdesk-365> |
| en-AU | <https://www.capterra.com.au/alternatives/1074296/Helpdesk-365> |
| en-CA | <https://www.capterra.ca/alternatives/1074296/Helpdesk-365> |
| en-GB | <https://www.capterra.co.uk/alternatives/1074296/Helpdesk-365> |
| en-IE | <https://www.capterra.ie/alternatives/1074296/Helpdesk-365> |
| en-IL | <https://www.capterra.co.il/alternatives/1074296/Helpdesk-365> |
| en-IN | <https://www.capterra.in/alternatives/1074296/Helpdesk-365> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1074296/Helpdesk-365> |
| en-SG | <https://www.capterra.com.sg/alternatives/1074296/Helpdesk-365> |
| en-ZA | <https://www.capterra.co.za/alternatives/1074296/Helpdesk-365> |

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