---
description: Get detailed information about Microsoft 365 Help Desk Ticketing System usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Microsoft 365 Help Desk Ticketing System Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Microsoft 365 Help Desk Ticketing System](/software/1032771/microsoft-365-help-desk-ticketing-system) > [Microsoft 365 Help Desk Ticketing System Alternatives](https://www.capterra.ae/alternatives/1032771/microsoft-365-help-desk-ticketing-system)

# Alternatives to Microsoft 365 Help Desk Ticketing System

Canonical: https://www.capterra.ae/alternatives/1032771/microsoft-365-help-desk-ticketing-system

> Explore the top alternatives to Microsoft 365 Help Desk Ticketing System. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.6/5 (803 reviews) — Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT.
   - [View profile](https://www.capterra.ae/software/132997/freshservice)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ae/compare/132997/1032771/freshservice/vs/microsoft-365-help-desk-ticketing-system)
2. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.ae/software/124981/freshdesk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ae/compare/124981/1032771/freshdesk/vs/microsoft-365-help-desk-ticketing-system)
3. **Zoho Desk** — 4.5/5 (2216 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
   - [View profile](https://www.capterra.ae/software/169505/zoho-desk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ae/compare/169505/1032771/zoho-desk/vs/microsoft-365-help-desk-ticketing-system)
4. **LiveAgent** — 4.7/5 (1789 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.ae/software/102188/liveagent)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ae/compare/102188/1032771/liveagent/vs/microsoft-365-help-desk-ticketing-system)
5. **Milvus** — 4.8/5 (298 reviews) — A unified Help Desk, Service Desk, and IT management platform integrating omnichannel support, smart inventory, and AI for MSPs and IT
   - [View profile](https://www.capterra.ae/software/202528/milvus)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ae/compare/202528/1032771/milvus/vs/microsoft-365-help-desk-ticketing-system)
6. **Zendesk Suite** — 4.4/5 (4094 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
   - [View profile](https://www.capterra.ae/software/164283/zendesk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ae/compare/164283/1032771/zendesk/vs/microsoft-365-help-desk-ticketing-system)
7. **BeyondTrust Remote Support** — 4.6/5 (2011 reviews) — BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
   - [View profile](https://www.capterra.ae/software/86962/bomgar)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ae/compare/86962/1032771/bomgar/vs/microsoft-365-help-desk-ticketing-system)
8. **ServiceNow** — 4.5/5 (361 reviews) — CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
   - [View profile](https://www.capterra.ae/software/152871/servicenow)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ae/compare/152871/1032771/servicenow/vs/microsoft-365-help-desk-ticketing-system)
9. **LiveChat** — 4.6/5 (1728 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
   - [View profile](https://www.capterra.ae/software/62194/livechat)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ae/compare/62194/1032771/livechat/vs/microsoft-365-help-desk-ticketing-system)
10. **Raiseaticket** — 4.7/5 (48 reviews) — The cloud-based free helpdesk solution that's powerful, insightful and easy to use - free to keep, with no trial period and no expiry.
    - [View profile](https://www.capterra.ae/software/182383/raiseaticket)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ae/compare/182383/1032771/raiseaticket/vs/microsoft-365-help-desk-ticketing-system)
11. **Harmony** — 4.9/5 (33 reviews) — Enterprise Service Management That Runs Itself. Using AI agents that solve tickets and automate repetitive work.
    - [View profile](https://www.capterra.ae/software/1086559/Harmony)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ae/compare/1032771/1086559/microsoft-365-help-desk-ticketing-system/vs/Harmony)
12. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Remote support software with built-in Help Desk: Support Queue, Support Team, per-contract billing, RMM and remote access in one tool.
    - [View profile](https://www.capterra.ae/software/177094/supremo-remote-desktop)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ae/compare/177094/1032771/supremo-remote-desktop/vs/microsoft-365-help-desk-ticketing-system)
13. **SysAid** — 4.5/5 (523 reviews) — AI-powered help desk that resolves requests instantly and routes the rest to the right agent.
    - [View profile](https://www.capterra.ae/software/107225/sysaid)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ae/compare/107225/1032771/sysaid/vs/microsoft-365-help-desk-ticketing-system)
14. **ISL Light** — 4.7/5 (779 reviews) — Remote desktop \& support for IT teams. Secure unattended access to Windows, Mac, Linux, mobile. No VPN. Cloud, on-prem, private cloud.
    - [View profile](https://www.capterra.ae/software/146892/isl-light)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ae/compare/146892/1032771/isl-light/vs/microsoft-365-help-desk-ticketing-system)
15. **JIRA Service Management** — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
    - [View profile](https://www.capterra.ae/software/138769/jira-service-management)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.capterra.ae/compare/138769/1032771/jira-service-management/vs/microsoft-365-help-desk-ticketing-system)

## Related Categories

- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.ae/alternatives/1032771/microsoft-365-help-desk-ticketing-system)
- [View Product Profile](https://www.capterra.ae/software/1032771/microsoft-365-help-desk-ticketing-system)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/255311/Microsoft-365-Help-Desk-Ticketing-System/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-AU | <https://www.capterra.com.au/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-CA | <https://www.capterra.ca/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-GB | <https://www.capterra.co.uk/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-IE | <https://www.capterra.ie/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-IL | <https://www.capterra.co.il/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-IN | <https://www.capterra.in/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-SG | <https://www.capterra.com.sg/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |
| en-ZA | <https://www.capterra.co.za/alternatives/1032771/microsoft-365-help-desk-ticketing-system> |

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